Accenture is hiring Customer Service Associate | Apply Now

• Job Title: Customer Service Associate
• Company: Accenture
• Degree: Any Graduation
• Location: Gurugram, Haryana
• Experience: 1 to 3 years
• Employment Type: Full-time
• Salary: Up to ₹4,00,000 per annum

Accenture is Hiring: Customer Service Associate for Retirement Solutions in Gurugram, Haryana

Company Overview:

Accenture is an international chief in expert services, supplying a vast range of skills in digital, cloud, and security. With unmatched experience and specialized competencies in more than forty industries, we offer offerings in Strategy and Consulting, Technology, and Operations, in addition to Accenture Song. Our 699,000+ people paintings together each day to force innovation, combining human ingenuity with the present-day era to help customers across 120+ countries gain fulfillment. We embody the power of exchange to supply value and foster shared success for our customers, people, shareholders, and companions. To analyze extra, go to Accenture.

Position Overview:

Accenture is looking for a Customer Service Associate with Revel in Retirement Solutions to enroll in our group in Gurugram, Haryana. If you’re captivated with supporting individuals who navigate their retirement rules, have a robust heritage in annuities, lifestyles coverage, and monetary transactions, and are devoted to turning in remarkable customer service, this opportunity may be the precise healthy for you.

In this position, you will work with personal retirement regulations, and variable annuities, and manipulate coverage transactions primarily based on requests from policyholders. You will also handle coverage administration offerings and loss of life claims, making sure well timed and accurately processed. Additionally, you may be involved in dealing with cellphone calls related to NIGO (Not In Good Order) requests from sellers and clients.

Roles and Responsibilities:

As a Customer Service Associate inside the Retirement Solutions crew, your primary responsibilities will encompass:

1. Policy Transactions and Administration:
   • Process requests associated with retirement guidelines, inclusive of policy surrenders, loans, withdrawals, and transfers.
   • Handle existence and annuity claims, ensuring all requests are processed with a hundred% accuracy rate within the identical-day turnaround time (TAT).
   • Support each financial and non-monetary transaction within the coverage administration procedure.
2. Customer and Client Interaction:
   • Address 20-30% of inbound NIGO (Not In Good Order) calls from clients and marketers. These calls contain resolving issues wherein policy requests have errors or incomplete facts.
   • Provide top-notch customer service by guiding customers and marketers through the system of resolving discrepancies in retirement coverage requests.
3. Death Claims Processing:
   • Manage and process loss of life claims according to the desired tips and timelines.
   • Work closely with the policyholder’s representatives to ensure that all documentation and statistics are accurate and complete for claim processing.
4. Collaboration and Communication:
   • Collaborate with inner teams to ensure seamless policy transactions and determination of customer queries.
   • Communicate with clients and sellers clearly and expertly to make certain their wishes are met, and that any discrepancies or problems are resolved efficiently.
5. Compliance and Accuracy:
   • Ensure all obligations and transactions are carried out in compliance with company regulations and regulatory requirements.
   • Maintain unique records of transactions and communications to make certain full transparency and accountability.
6. Training and Flexibility:
   • Participate in a comprehensive schooling application to understand the nuances of Retirement Solutions and policy management tactics.
   • Be available for in-office (RTO) paintings at some stage in the training length, and remain bendy for any additional on-website schooling or conferences as required.

What Are We Looking For?

Accenture is seeking a rather stimulated and professional character with a solid understanding of Life Insurance, Annuities, and Retirement Solutions. The ideal candidate could have a passion for turning in wonderful customer service and be comfortable managing each coverage transaction and patron interaction.

Key Skills and Experience:

• Retirement Solutions Expertise:
  • Experience working with existing coverage, annuity claims, and retirement policies is important.
  • Understanding of financial transactions within policy management, inclusive of coverage surrenders, loans, withdrawals, and transfers.
• Customer Service Experience:
  • 1 to 3 years of enjoy in a customer support position, preferably in the insurance or financial offerings industry.
  • Strong verbal exchange skills with the potential to handle NIGO (Not In Good Order) calls and resolve discrepancies with clients and agents.
• Technical Knowledge:
  • Familiarity with coverage administration strategies and the capacity to appropriately deal with both economic and non-monetary transactions.
  • Understanding of retirement coverage, existence, and annuity merchandise and claims control.
• Attention to Detail and Accuracy:
  • Ability to hold an excessive degree of accuracy in processing coverage transactions, ensuring 100% equal-day processing in compliance with inner standards.
• Adaptability and Flexibility:
  • Flexibility to paint night shifts (starting at 8:30 PM), as this role calls for 100% night-time shift availability.
  • Willingness to return to the workplace (RTO) in the course of the training duration and as needed.

Why Join Accenture?

Accenture gives a dynamic and modern work surroundings in which you’ll have the possibility to make a contribution to lifestyles-converting improvements and collaborate with enterprise leaders. As a Customer Service Associate in the Retirement Solutions group, you will be at the leading edge of helping people control their retirement plans and rules. You will paint with a large crew of professionals and have the threat to grow and broaden your skills through our comprehensive education and development packages.

Career Growth Opportunities:

Accenture is committed to helping its personnel attain their expert goals. As a part of our crew, you may have access to a huge variety of professional improvement possibilities, including:

• Ongoing schooling and mentorship programs
• Opportunities to paintings with modern-day technologies
• A clear path for career development within Accenture’s worldwide network

Work-Life Balance and Benefits:

At Accenture, we understand the significance of retaining wholesome paintings-life stability. We provide a supportive painting environment that encourages private and expert well-being. Additionally, we offer:

• Comprehensive fitness benefits
• Retirement financial savings plans
• Competitive repayment packages
• Opportunities for flexible printing arrangements

How to Apply:

If you are obsessed with customer support, have experience in retirement answers, and are seeking out an exciting career possibility with an international leader, we inspire you to apply for this position. Please visit our Careers Page to put up your utility and study more about this thrilling possibility.

Equal Employment Opportunity Statement:

Accenture is the same opportunity agency. We are committed to offering inclusive painting surroundings wherein diversity is embraced and individuals are empowered to obtain their full capability. All certified applicants will get hold of consideration for employment without regard to race, faith, gender, sexual orientation, age, incapacity, or another legally blanketed status.

How to Apply

1. Click “Apply Now” at the venture listing.
2. Redirect to our profession portal or companion internet page.
3. Complete and put up the application form.
4. Check your e-mail for affirmation and further commands.

Apply Now!!