Amazon is hiring LOA Case Mgr in Delhi | Apply Now

• Job Title: Leave of Absence (LOA) Case Manager
• Company: Amazon
• Degree:
  • Bachelor’s degree in business, HR, or a related field
  • Or High school diploma/equivalent with relevant experience
• Location: Delhi, India
• Experience:
  • 2+ years of experience in customer service, Human Resource management, Case management, or Leave & Disability management
• Employment Type: Full-time, Permanent
• Salary: ₹6,00,000 to ₹10,00,000 per annum (depending on experience and qualifications)

Amazon Job Description: LOA Case Manager in Delhi – Disability & Leave Services (DLS)

Introduction to Amazon:

Position Overview:

Key Responsibilities:

1. Case Management and Employee Support:
   • Initiate and reply to inquiries: As the factor of touch for leave and incapacity occasions, you’ll be liable for initiating and responding to worker inquiries associated with their Amazon is hiring LOA Case Mgr in Delhi , disability, and lodging requests.
   • Holistic case management services: You will provide quit-to-end case management offerings, guiding personnel through the depart manner with the aid of reviewing medical documentation, adjudicating go away requests in compliance with the right plans, and ensuring that federal and country legal guidelines are followed.
   • Maintain communique with employees: Throughout the complete go away event, you’ll be responsible for maintaining personnel informed about their go away status, the subsequent steps, and any modifications to their scenario. You will need to speak updates correctly, both verbally and in writing.
2. Apply Critical Thinking and Assess Changing Needs:
   • Assess and regulate case management plans: As personnel’ wishes evolve all through their depart occasions, you’ll need to evaluate and alter the case control plans consequently. This entails reviewing new medical documentation, adjusting advantages, and ensuring that personnel receive the assist they need.
   • Respond to touchy situations: You may be expected to address touchy worker topics with care, ensuring that you cope with problems empathetically and professionally even as adhering to corporation regulations and felony necessities.
   • Troubleshoot troubles: As sudden situations arise, it will be your duty to become aware of issues, troubleshoot them, and take vital steps to eliminate limitations or boundaries that might impact the leave procedure.
3. Coordination and Collaboration with Stakeholders:
   • Partner with pass-useful groups: You will collaborate with HR, safety, legal, payroll, blessings, and different departments within Amazon to offer included offerings and make certain that personnel’ desires are met for the duration of their go away occasions.
   • Consult with third-celebration directors: As needed, you will paintings with third-party administrators to coordinate claims and manage the logistics of incapacity and leave claims processing.
   • Educate managers and commercial enterprise partners: You will be chargeable for teaching Amazon managers and commercial enterprise partners on employee go away wishes, ensuring they are prepared for employee absences and apprehend the essential steps for accommodating employees upon their go back.
4. Return to Work and Ramp-Back Plans:
   • Facilitate easy transitions: A considerable issue of this function is coping with the worker’s return-to-work plan. You will make certain that the transition lower back to the place of business is as easy as viable and that personnel experience supported as they re-interact with their work responsibilities.
   • Monitor ramp-lower back plans: You will work closely with the employee and their managers to broaden a ramp-again plan, ensuring that the employee can go back to their role with the essential lodges or modifications to aid their reintegration.
5. Legal Compliance and Documentation:
   • Ensure compliance with regulations: The LOA Case Manager is chargeable for ensuring compliance with all relevant leave policies, inclusive of the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA/ADAAA), and Amazon’s internal rules and techniques.
   • Maintain correct facts: You may be answerable for preserving machine statistics related to leave events, making sure that all documentation is up to date, correct, and compliant with felony and corporation necessities.
   • Ensure confidentiality: Given the sensitive nature of disability and leave events, you have to adhere to strict confidentiality standards while handling private scientific data and other exclusive worker statistics.
6. Problem Solving and Process Improvement:
   • Solve troubles with restrained facts: Often, you may want to use your critical questioning capabilities to address demanding situations or resolve issues with constrained statistics. In these cases, you will want to make knowledgeable choices based to your know-how of Amazon’s depart regulations and the regulations that govern leave events.
   • Identify opportunities for method improvements: As a part of your position, you will constantly look for possibilities to enhance the depart control process, supporting to streamline workflows and improve the general experience for employees and stakeholders.

Skills and Qualifications:

• To be successful in this function, you need to possess the following capabilities and qualifications:
  • Education: A Bachelor’s diploma in commercial enterprise, HR, or a associated area, or a High faculty degree or equivalent combined with great revel in in depart control, case control, or human assets.
  • Experience: At least 2+ years of revel in in customer service, human sources management, case management, or depart and incapacity control. Previous revel in running in leave of absence, disability claims management, or inns services is quite acceptable.
  • Knowledge: Familiarity with Basic US rules associated with depart of absence, disability, and resorts, in particular ADA/ADAAA and FMLA, is critical. A robust information of the guidelines and advantages offered via Amazon is a key asset.
• Skills:
  • Strong essential thinking and problem-solving abilities, with the capacity to assess complicated situations and make properly-knowledgeable selections.
  • Ability to construct and preserve sturdy relationships and collaborate efficiently with go-purposeful teams.
  • Demonstrated capability to manipulate time correctly and deal with more than one cases or projects simultaneously in an environment with evolving priorities.
  • Excellent written and verbal communique abilities, allowing you to have interaction professionally with employees and other stakeholders.
  • Experience running with personal information and adhering to privacy and records safety hints.
  • Ability to apply sound judgment and make selections based totally on the employee’s desires and the prison framework that governs depart regulations.

Technology Proficiency:

Why Join Amazon’s Disability & Leave Services Team?

• Growth and Learning: Amazon gives an environment that fosters continuous gaining knowledge of and growth. You may have get right of entry to to numerous schooling programs and sources to enhance your abilities and broaden your profession.
• Inclusive Culture: Amazon values variety and is dedicated to developing an inclusive place of job in which all personnel are reputable and their contributions are identified.
• Competitive Compensation: Amazon gives a competitive salary and benefits package that displays the responsibilities of the position and your qualifications.

Amazon’s Commitment to Diversity and Inclusion:

Accommodations for Applicants with Disabilities:

Conclusion: