- Job Title: Customer Service Analyst
- Company: American Express (Amex)
- Degree: Graduate (or equivalent)
- Location: Haryana, India (specific location may vary)
- Experience: Previous experience in customer service or a fast-paced environment is preferred. Proven ability to work independently and manage high volumes of tasks effectively is a key requirement.
- Employment Type: Full-time
- Salary: ₹4,00,000 to ₹6,00,000 per annum (depending on experience, qualifications, and location). Bonus incentives and additional benefits are also included.
Join Team Amex: Lead the Way with Backing You Can Rely On
Amex is hiring Customer Service Analyst (Amex), we believe that with the proper backing, people and businesses can reap notable progress. Our commitment is to offer the strongest help to our colleagues, customers, and groups, fostering an environment where non-public growth, career advancement, and meaningful effect are at the forefront. By becoming a member of Team Amex, you’ll be a part of a worldwide and numerous network of specialists united by a shared project of turning in exceptional service and riding innovation.
As a Amex is hiring Customer Service Analyst with American Express, you will have the possibility to contribute to a organization that recognizes the price of its personnel, presenting profession improvement possibilities, complete advantages, and a workplace culture grounded in integrity, collaboration, and support. Together, we can deliver on our promise of providing the sector’s fine purchaser enjoy, making sure that every customer’s wishes are met with care, performance, and understanding.
Why Work at American Express?
American Express is a famend leader in the monetary offerings enterprise, and whilst you be part of our team, you end up a key a part of a dynamic and ahead-wondering company. Our attention is on our colleagues’ private and professional improvement, providing a bunch of benefits, packages, and flexible working arrangements to help every person’s well-being. We understand that every profession journey is particular, that’s why we’re committed to imparting the assets and opportunities necessary to grow your competencies, enhance your management abilities, and create a satisfying career direction.
At Amex, our values form the whole lot we do. From our commitment to extraordinary customer support to our belief in range, inclusion, and belonging, we are devoted to growing an surroundings where all of us feels respected, supported, and empowered to be triumphant.
You Lead the Way. We’ve Got Your Back.
- This promise of unwavering assist extends beyond our clients and partners – it’s also a valuable part of how we view our employees. When you come to be part of Team Amex, you are becoming a member of a business enterprise that celebrates teamwork, management, and personal increase. Our various worldwide community prospers on collaboration, and every colleague has the possibility to make a significant effect via their contributions, leadership, and determination.
Key Benefits of Joining American Express:
- Competitive base salaries and bonus incentives.
- Comprehensive assist for economic nicely-being and retirement making plans.
- Extensive clinical, dental, vision, existence insurance, and incapacity advantages (depending on vicinity).
- Flexible operating models with hybrid, onsite, or digital arrangements (based on role and business wishes).
- Generous paid parental depart rules (dependent on vicinity).
- Free get right of entry to to worldwide on-site wellbeing facilities staffed with medical specialists (relying on vicinity).
- Access to personal counseling assist through the Healthy Minds application.
- Career improvement and education opportunities to help continuous studying and increase.
Role Overview: Customer Service Analyst
As a Amex is hiring Customer Service Analyst, you’ll play a important role in managing and processing new business purchaser and card member applications for the APAC marketplace. This function is critical to ensuring that all programs are processed smoothly, customers are serviced efficiently, and Amex’s excessive standards for compliance, danger control, and client care are continuously met.
This is an exciting possibility to paintings in a quick-paced and based surroundings in which you will handle a wide variety of patron inquiries and ensure that all requirements are met while keeping the very best stage of service excellence. If you have the capacity to multitask, clear up issues, and control more than one systems, this position is a great match for someone who enjoys a dynamic paintings surroundings and is dedicated to providing excellent service.
Primary Responsibilities:
- Managing and Processing New Commercial Client and Card Member Applications:
- Review and manage new commercial purchaser and card member programs for the APAC market.
- Ensure all documentation is whole and meets internal and external compliance standards.
- Coordinate with other groups to resolve any troubles related to lacking or wrong facts.
- Client Servicing via Emails and Outbound Calls:
- Provide incredible provider to customers via e mail or outbound calls, addressing inquiries and resolving any issues.
- Communicate honestly and professionally, making sure customers sense valued and understood.
- Compliance and Risk Management:
- Ensure all applications meet Amex’s regulatory, fraud, hazard, Anti-Money Laundering (AML), and due diligence necessities.
- Perform vital tests on incoming company packages, ensuring compliance with corporation requirements and criminal necessities.
- Internal Coordination and Liaison
- Liaise with inner commercial enterprise partners to cope with misguided or incomplete applications.
- Work with diverse departments to ensure accurate and well timed setup of recent clients and card contributors.
- End-to-End Journey Management:
- Manage the complete journey for brand new business setups and card contributors, ensuring that every one methods are completed in a continuing and green manner.
- Support clients during the whole onboarding procedure and beyond, keeping strong relationships.
- Multitasking and Systems Navigation:
- Efficiently navigate thru multiple systems and displays to provide well timed and accurate facts to clients.
- Manage a excessive extent of tasks and inquiries in a quick-paced surroundings, maintaining quality and customer pleasure.
- Documentation and Reporting:
- Accurately report account information and make certain that all necessary info are recorded for future reference.
- Provide solutions that advantage each the purchaser and Amex’s commercial enterprise objectives.
- Performance Standards:
- Maintain suitable overall performance standards, consisting of effectiveness, performance, and high-quality in all interactions.
- Strive to fulfill key overall performance indicators (KPIs) and contribute to the crew’s ordinary success.
Skills and Qualifications:
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- To achieve success in this role, applicants have to demonstrate a mix of technical, communique, and trouble-fixing capabilities. We are seeking out individuals who can thrive in a quick-paced environment, work autonomously, and keep a excessive level of accuracy even as handling more than one tasks.
- Academic Background: A graduate degree or equal is needed for this position.
- Behavioral Skills and Capabilities:
- Set The Agenda: Define what fulfillment seems like and think widely about the organisation’s goals. Understand the outside environment and make choices that force advantageous effects.
- Bring Others with You: Foster collaboration, are trying to find comments, and inspire a team-oriented culture. Ensure that teamwork is important to achieving success.
- Do It the Right Way: Communicate clearly and efficiently. Show courage in selection-making and align with Amex’s Blue Box Values. Uphold the corporation’s integrity and leadership standards.
- Proven Experience:
- Ability to paintings independently in a based, excessive-quantity environment with minimum supervision.
- Strong hassle-solving competencies, especially when addressing purchaser issues.
- Excellent written and verbal conversation competencies, with the ability to paintings efficaciously with all degrees of management.
- Demonstrated ability to navigate multiple structures, control deadlines, and offer top notch customer support.
- Flexibility and Adaptability:
- Willingness to paintings shifts within the center operational hours (Monday to Friday, 06:30 AM – 04:00 PM), as well as weekends if wanted based totally on business requirements.
- Ability to modify to evolving enterprise needs and modifications in work approaches or systems.
- Career Growth and Development:
- At American Express, we make investments within the growth and improvement of our personnel. As a Amex is hiring Customer Service Analyst, you will have access to a wide variety of schooling programs, leadership improvement possibilities, and mentorship that will help you enhance to your profession. Whether you are looking to benefit information in a specific area or explore new career paths within the agency, Amex gives a numerous and supportive environment that fosters continuous studying.
- Through established training packages and ongoing professional improvement, you’ll have the gear you need to succeed and move forward in your career. Whether you’re aiming for leadership roles or in search of to deepen your knowledge in precise areas of business, Amex helps your goals each step of the way.
- A Commitment to Employee Well-Being:
- At American Express, we prioritize the properly-being of our employees and their families. We recognize that work-lifestyles stability is critical, and we offer a wide array of benefits and applications designed to support your bodily, intellectual, and monetary health. From flexible running preparations to comprehensive scientific and well-being applications, we’re committed to making sure that you can thrive each personally and professionally.
Some of the key benefits we offer include:
Comprehensive Health Benefits: Medical, dental, and imaginative and prescient insurance, life coverage, and incapacity benefits to make certain you and your family are blanketed.
- Mental Health Support: Free get entry to to counseling services through the Healthy Minds application, as well as health centers with scientific experts (relying on vicinity).
- Paid Parental Leave: Generous parental depart regulations to assist you during key existence moments.
- Retirement and Financial Well-Being: Competitive repayment, retirement planning help, and other monetary help to help you plan for the destiny.
Conclusion: Join Team Amex
If you are a stimulated, adaptable, and patron-centered man or woman who flourishes in a quick-paced environment and is committed to presenting excellent service, we encourage you to use for the Customer Service Analyst role at American Express. This is your opportunity to join a corporation that actually values its personnel and gives the equipment and sources had to develop each in my view and professionally.
At American Express, you gained’t simply paintings with a number of the brightest minds in the industry – you’ll be part of a crew that has your again. Let’s lead the way together and make a lasting impact.
We again our colleagues, and we back you. Join Team Amex nowadays.
How to Apply
- Click “Apply Now” at the venture listing.
- Redirect to our profession portal or companion internet page.
- Complete and put up the application form.
- Check your e-mail for affirmation and further commands.
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