About Axis Virtual Centre (AVC)
Axis Bank Hiring Video KYC Officer in Ranchi. The Axis Virtual Centre (AVC) serves as a dynamic hub for engaging with clients via digital systems. The most important aim of AVC is to provide seamless customer stories whilst meeting service requirements and identifying opportunities for economic solutions through pass-selling and upselling. The centre is devoted to assisting commercial enterprise traces exceed their objectives via powerful verbal exchange, all whilst growing a completely unique and differentiated customer enjoy. This function plays a critical part in this project.
- Job Title: Video KYC Officer
- Company: Axis Bank
- Location: Nagar, Ranchi, Jharkhand
- Employment Type: Full-Time
- Salary: ₹2.5–3.5 LPA
- Experience Required: 0–2 years in BFSI, preferably in phone/video banking or telesales setup
Role Overview: Video KYC Officer
The Video KYC (VKYC) Officer is a part of the Liability Team inside AVC, Axis Bank. This function is crucial in coping with New-to-Bank (NTB) acquisitions and liability merchandise. The VKYC Officer allows virtual onboarding of customers via executing Video-based totally Know Your Customer (KYC) procedures in compliance with regulatory standards. The best candidate have to have foundational expertise of retail asset merchandise, banking operations, funding options, and card products. Additionally, they must possess sturdy virtual abilities and operational understanding to make certain accurate, compliant VKYC procedures even as delivering a advanced purchaser enjoy. The function also entails figuring out opportunities for upselling or move-promoting.
Key Responsibilities
- Digital Onboarding:
- Facilitate the virtual onboarding system for customers through conducting a success and correct Video KYC Officer classes compliant with regulatory requirements. Guide clients on product fundamentals and obligatory capabilities, ensuring a continuing onboarding adventure.
- Customer Engagement:
- Provide steering to clients on recurring issues to connect seamlessly through video calls. Deliver an wonderful purchaser enjoy through ensuring clarity and transparency at some stage in the process.
- Target Achievement:
- Meet or exceed assigned monthly business metrics, consisting of the quantity of a hit Video KYC Officercompletions, occupancy fees, availability, logged-in hours, average managing time (AHT), adherence tiers, and move-income producing rate income from funding, asset, and card products.
- Tool Utilization:
- Effectively use all programs, gear, and databases to offer obvious and green consumer support, ensuring a smooth cease-to-give up service.
- Compliance:
- Adhere strictly to internal control regulations and make sure all sports observe regulatory, felony, and organizational requirements.
Qualifications
The best candidate for this function must have:
- Experience:
- 0–2 years of experience in the BFSI enterprise, ideally in a telephone/video banking or telesales setup.
- Prior revel in in banking operations or sales is nice but not obligatory.
- Education:
- Minimum of 15 years of formal training.
Role Proficiencies
For achievement on this function, applicants have to own:
Technical Skills:
- Proficiency in structures related to banking transactions and services.
- Ability to solve simple problems and facilitate video connections across unique gadgets.
Work Ethic:
- Strong motivation to work in a virtual-banking surroundings.
- Adaptability to a difficult and dynamic setup.
Soft Skills:
- Excellent verbal and written conversation abilties.
- Teamwork, resilience, and a patron-first mind-set.
Flexibility:
- Openness to modifications and a proactive method to new challenges.
Why Join Axis Virtual Centre?
- Axis Bank embraces variety and inclusivity underneath its #ComeAsYouAre initiative. AVC welcomes candidates from all walks of life, including girls, LGBTQIA+ individuals, and Persons with Disabilities (PwD). We trust in growing an equitable and galvanizing administrative center for all.
Location:
- Nagar, Ranchi, Jharkhand
Be a part of our modern adventure. Explore the opportunity to develop in a thriving digital banking environment with Axis Bank.
Click Here To Apply Now
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