Barclays Hiring Analyst Know Your Customer (Noida, Uttar Pradesh)

Barclays Hiring Analyst Know Your Customer (Noida, Uttar Pradesh)

• Company Name: Barclays
• Role: Analyst – Know Your Customer
• Experience: Not specified
• Salary: Not specified
• Employment Type: Full-Time
• Location: Noida, Uttar Pradesh

Purpose of the Role

Barclays Hiring Analyst Know Your Customer, concerns, and service requests while maintaining Barclays’ high standards of customer service. The position requires assisting customers with their accounts, products, and services, ensuring a seamless and satisfactory customer experience.

As part of the Customer Service team, the analyst will work closely with internal teams to resolve customer issues, process requests efficiently, and ensure compliance with banking regulations. This role is crucial in upholding Barclays’ reputation for delivering outstanding customer care and operational excellence.

Key Responsibilities

1. Customer Service & Support

• Provide prompt and professional responses to customer inquiries, concerns, and service requests.
• Assist customers with their banking accounts, products, and service-related issues.
• Handle customer interactions through multiple communication channels, including chat, email, and phone.
• Ensure that all customer records and documentation are accurately updated and maintained.
• Address customer concerns while following Barclays’ standard service protocols.

2. Collaboration & Process Enhancement

• Work closely with different teams across the bank to align and integrate customer service initiatives.
• Contribute to the implementation of best practices in customer service by staying updated with industry trends and regulatory changes.
• Participate in training and development programs to improve customer service skills and knowledge.
• Ensure that complex or high-risk customer requests are escalated to senior management or relevant teams for timely resolution.
• Identify areas for process improvement and assist in optimizing customer service workflows.

3. Risk Management & Compliance

• Identify policy breaches and escalate them when necessary to ensure compliance with internal and external regulations.
• Take responsibility for risk management by following Barclays’ banking policies and compliance guidelines.
• Ensure all customer service activities adhere to rules, regulations, and codes of conduct.
• Maintain Barclays’ high standards of operational execution and risk control.
• Safeguard customer data and ensure strict adherence to data protection laws.

Role Expectations

1. Customer-Centric Approach

• Deliver exceptional customer service by addressing customer needs with efficiency and professionalism.
• Show empathy and patience while handling customer concerns.
• Maintain a high level of accuracy in resolving issues and processing requests.

2. Operational Excellence

• Complete tasks efficiently and accurately while adhering to prescribed procedures and protocols.
• Ensure timely execution of customer requests and service activities.
• Strive for continuous improvement in service delivery and customer interactions.

3. Decision-Making & Problem-Solving

• Evaluate available options and make informed decisions based on factual analysis and best practices.
• Take ownership of customer issues and ensure timely resolution or escalation.
• Demonstrate strong problem-solving skills while handling complex customer cases.

4. Stakeholder & Relationship Management

• Build strong relationships with internal teams and customers to ensure smooth workflow.
• Work collaboratively with other departments to resolve customer service-related challenges.
• Handle sensitive customer issues with professionalism and discretion.

5. Adaptability & Compliance

• Work within defined procedures while adapting to different customer needs and situations.
• Stay updated with industry regulations, company policies, and risk management practices.
• Uphold Barclays’ Values and Mindset in daily operations:
  • Respect: Treat customers and colleagues with fairness and professionalism.
  • Integrity: Act in the best interest of customers while following ethical standards.
  • Service: Strive for excellence in service delivery.
  • Excellence: Maintain high-quality work and continuous improvement.
  • Stewardship: Take responsibility for safeguarding Barclays’ reputation and customer trust.

Why Join Barclays?

1. Be Part of a Global Banking Leader

• Work with one of the world’s leading financial institutions with a strong commitment to customer satisfaction and service excellence.

2. Career Growth & Development

• Gain exposure to banking operations, customer service best practices, and compliance procedures.
• Access to professional development programs that enhance skills and career progression.

3. Learning & Training Opportunities

• Participate in continuous learning programs to stay updated on industry standards and customer service techniques.
• Receive mentorship and guidance from experienced professionals within the bank.

4. Dynamic & Collaborative Work Environment

• Work in a fast-paced, team-oriented environment with professionals from diverse backgrounds.
• Engage in collaborative problem-solving and customer service initiatives.

Final Notes

This role does not involve people management but requires effective team collaboration and strong communication skills. The ideal candidate should be customer-focused, detail-oriented, and committed to upholding Barclays’ high standards in customer service and compliance.

If you are passionate about delivering exceptional customer support and want to be part of a world-class banking institution, Barclays is the right place for you!