Concentrix is hiring Team Leader Operations in Haryana | Apply Now

• Job Title: Team Leader – Operations
• Company: Concentrix
• Degree: Graduation (Associate’s degree preferred)
• Location: Gurugram, Haryana
• Experience: 2 to 4 years of relevant experience
• Employment Type: Full-time
• Salary: ₹4,00,000 – ₹7,00,000 per annum (estimated, based on experience)

Concentrix is Hiring: Team Leader – Operations in Gurugram, Haryana

Are you obsessed with management, using ordinary performance, and fostering a dynamic paintings surroundings? Concentrix, a global chief in generation-enabled organisation services, is seeking out a rather prompted and results-pushed Team Leader – Operations to join our crew in Gurugram, Haryana. If you thrive in a fast-paced, purchaser-centric environment and are eager to take on a management position wherein you can make an immediate impact, this possibility is for you.

As a Team Leader Operations, you may be responsible for overseeing the every day operations of a team of name middle pals, ensuring that overall performance metrics are met or passed. You will play a crucial position in education and motivating your group, managing key average performance signs (KPIs), and ensuring that customer service desires are performed. In addition to making sure operational excellence, you’ll be a key riding pressure in keeping the morale and engagement of your crew, fostering a high-quality paintings environment that aligns with Concentrix’s middle values and goals.

This function is good for people who personal robust management competencies, exceptional communique skills, and a ardour for crew improvement. With Concentrix’s willpower to innovation, you can have the possibility to lead and contribute to trendy-day solutions that decorate patron engagement and organization overall performance.

About Concentrix:

Concentrix is a worldwide commercial enterprise offerings agency specializing in patron engagement and enhancing commercial enterprise performance. With a era-driven approach, we assist ambitious corporations worldwide destiny-proof their organizations by means of staying ahead of the opposition and exceeding purchaser expectancies. At Concentrix, we fee people, innovation, and overall performance, and we provide the gear, training, and aid needed to help our personnel be successful.

With a presence in greater than 40 international locations, we are recognized for creating transformative patron studies and riding splendid enterprise outcomes for our clients throughout numerous industries, such as automotive, banking, healthcare, retail, and technology.

Job Overview:

The Team Leader – Operations might be tasked with leading a group of customer support buddies, providing steerage, motivation, and responsibility to make sure that day by day performance metrics and KPIs are met. The position requires an person who can manipulate group dynamics, foster non-stop development, and ensure that each person and team dreams align with broader enterprise goals.

You could be accountable for monitoring worker performance, offering ordinary education classes, and taking corrective motion when essential. The Team Leader will even function a topic remember professional on handling escalated patron interactions and make sure that the group is prepared to offer tremendous service in alignment with business enterprise standards.

This is a full-time role based at Concentrix’s Gurugram office in SP Infocity, Plot no 243, Udyog Vihar, Dundahera. The function gives a terrific opportunity to grow your profession in a globally identified organisation with opportunities for advancement and non-stop improvement.

Role and Key Responsibilities:

• Supervise and Manage Daily Operations:
  • Oversee the every day operations of a collection of name middle buddies, ensuring that each one purchaser interactions are handled in a timely, green, and professional manner.
  • Monitor attendance, adherence to organization guidelines, and make certain that paintings is being completed in step with organizational requirements and legal necessities.
  • Provide management and guide to team individuals by guiding them thru hard situations, coping with escalations, and providing answers to problems as they rise up.
• Coaching and Performance Management:
  • Conduct normal one-on-one education sessions with team individuals to review their performance, offer constructive comments, and become aware of areas for development.
  • Set clean performance expectations and dreams for each crew member, ensuring they recognize the enterprise’s KPIs and their character contributions towards accomplishing those dreams.
  • Identify performance-related problems in the group and expand motion plans to address and improve overall performance. This may additionally consist of supplying additional schooling, offering mentorship, or taking corrective movement, which include termination when necessary.
  • Track crew overall performance against KPIs and offer ongoing remarks and assist to drive non-stop development.
• KPI and Financial Performance Management:
  • Ensure that the provider furnished via the group meets contractual Key Performance Indicators (KPIs) and economic expectations set by means of the enterprise and its clients.
  • Monitor crew overall performance in real-time and regulate techniques to optimize overall performance and meet customer support objectives. This includes handling call quantity, common handling time (AHT), first call resolution (FCR), and consumer delight (CSAT) ratings.
• Communication and Team Meetings:
  • Maintain open lines of communication with the crew by using carrying out normal group meetings to proportion vital updates, discuss desires, and address any demanding situations the group is going through.
  • Act as a liaison among the crew and upper management, making sure that any updates or policy modifications are communicated correctly and implemented accordingly.
  • Create a wonderful, collaborative team surroundings in which employees experience engaged and valued. Use crew meetings as an possibility to foster open communique, inspire remarks, and provide a platform for group participants to proportion their ideas.
• Handle Escalated Customer Interactions:
  • As a Team Leader, you’ll offer subject count number know-how while managing escalated client calls. In conditions in which the patron’s concern can’t be resolved via the accomplice, you will step in to provide solutions and make sure customer satisfaction.
  • Use your trouble-solving skills to resolve complicated customer issues and hold a tremendous patron experience, even in challenging conditions.
• Employee Development and Training:
  • Stay up to date with inner paintings procedures, guidelines, and tactics, and ensure that your team is following the latest organization standards.
  • Attend required control development education and inspire team contributors to take part in ongoing learning and development possibilities to enhance their skills and overall performance.
  • Provide enter and pointers on education packages, identifying skill gaps within the crew and operating with the training department to make sure crew contributors get hold of the support they want.
• Promote Concentrix Values:
  • Lead by using instance through promoting the Concentrix values of integrity, teamwork, and innovation. Encourage your team participants to embody those values in their each day interactions with customers and associates.
  • Be an endorse in your crew participants, ensuring they experience supported, valued, and influenced to carry out at their excellent. A wonderful crew culture is crucial for achieving the company’s customer service dreams and preserving excessive morale.

Key Skills and Knowledge Required:

To prevail as a Team Leader – Operations at Concentrix, candidates should own a aggregate of management talents, communique competencies, and operational expertise. The perfect candidate may be able to manipulate the daily demanding situations of a quick-paced call middle surroundings at the same time as providing ongoing assist to their team members.

• Educational Background:
  • An Associate’s degree in a associated discipline is desired. Candidates with two to four years of relevant enjoy in a leadership or supervisory role may be given choice.
  • A Graduation diploma is needed for this function.
• Coaching and Development Skills:
  • A successful Team Leader must be noticeably encouraged and feature the abilities necessary to develop and coach team individuals to meet performance expectations. This includes identifying regions for improvement, offering actionable remarks, and assisting group contributors of their professional improvement.
• Work Under Pressure:
  • The capacity to paintings properly under pressure and comply with thru on responsibilities is essential in this position. A Team Leader must be able to manipulate a couple of priorities, ensure cut-off dates are met, and maintain a calm demeanor in excessive-strain situations.
• Communication Skills:
  • Strong verbal and written communique competencies are a ought to. The Team Leader ought to be able to speak expectancies truely to team participants, offer well timed updates to control, and cope with escalated consumer interactions with professionalism and international relations.
• Multitasking and Prioritization:
  • The ability to guide a group in multitasking, prioritizing duties, and meeting timelines is essential to the fulfillment of the function. A Team Leader must be able to manage competing demands whilst making sure that customer support requirements are maintained.
• Mentoring and Coaching:
  • A robust awareness on mentoring, coaching, and offering clean direction to crew participants is essential. The Team Leader will be accountable for fostering a supportive and effective work environment, making sure that team individuals are encouraged and capable of accomplishing their dreams.
• Flexible Work Schedule:
  • The Team Leader must be willing to work a flexible schedule, inclusive of evenings, weekends, or vacations as had to help commercial enterprise operations and make sure insurance at some point of top instances.

Why Join Concentrix?

Concentrix is dedicated to imparting its personnel with an environment that fosters innovation, growth, and fulfillment. As a Team Leader, you could have the opportunity to make a big impact on every your company and the organization’s sizeable overall performance. Concentrix gives a supportive artwork surrounding, competitive benefits, and severa opportunities for career development and development.

Here are only a few motives why you should bear in mind turning into a member of Concentrix:

• Global Reach: Be part of a commercial enterprise organisation with a worldwide footprint, serving clients in greater than 40 global locations around the arena.
• Continuous Learning: Take gain of ongoing schooling and development packages designed to beautify your abilties and prepare you for future management roles.
• Positive Work Culture: Join a group-oriented, collaborative paintings environment wherein personnel are endorsed to share their thoughts, contribute to the employer’s fulfillment, and develop their careers.
• Career Advancement: Concentrix gives severa possibilities for advancement in the agency. High-performing employees are frequently promoted into manage roles, permitting you to take your career to the following diploma.
• Commitment to Innovation: Concentrix is at the main edge of era and innovation in customer engagement. As a part of the team, you can have the opportunity to paintings with modern answers that redesign

How to Apply

1. Click “Apply Now” at the venture listing.
2. Redirect to our profession portal or companion internet page.
3. Complete and put up the application form.
4. Check your e-mail for affirmation and further commands.

Apply Now!!

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