DHL Hiring Entry-Level Customer Support Executives in Mumbai – Apply Now!
Entry Level Job DHL Customer Support Executive, a international leader in logistics and deliver chain solutions, is searching out Customer Support Executives to join its dynamic crew in Mumbai. This is an fantastic opportunity for freshers and access-degree experts with zero-1 years of enjoy to kickstart their careers in customer support. If you have were given a passion for providing fantastic patron reviews and want to work in a globally identified commercial enterprise organisation, this position is for you!
- Job Title: Customer Support Executive
- Role: Customer Success, Service & Operations
- Company: DHL
- Experience: 0-1 years
- Salary: Competitive, as consistent with company standards
- Employment Type: Full Time, Permanent
- Location: Mumbai
About DHL
DHL is the sector’s vital logistics organisation, presenting revolutionary answers in explicit parcel shipping, freight transportation, and supply chain manage. With a presence in over 220 worldwide locations, DHL is dedicated to patron delight, operational excellence, and technological advancements in logistics. Joining DHL method being a part of a employer that values boom, collaboration, and professional development.
Key Responsibilities
As a Customer Support Executive, your primary responsibilities will embody:
1. Customer Interaction & Support:
- Handle purchaser inquiries, court instances, and requests via smartphone, e-mail, and chat aid.
- Provide real-time updates on shipments, deliveries, and provider-related queries.
- Ensure excessive ranges of client pride via the usage of handing over timely and powerful solutions.
2. Order & Shipment Processing:
- Process cargo requests and song deliveries for customers.
- Assist clients with logistics-related queries and delivery documentation.
- Coordinate with internal groups to solve provider troubles at once.
3. Problem Resolution & Escalation:
- Identify issuer gaps and offer proactive solutions to customers.
- Escalate unresolved issues to higher management at the same time as ensuring prompt have a look at-ups.
- Work intently with logistics and operations groups to optimize issuer overall performance.
4. Data Management & Reporting:
- Maintain accurate consumer records, transaction records, and verbal exchange logs.
- Prepare reviews on customer comments and issuer regular overall performance.
- Use CRM gadget and databases to streamline customer support techniques.
5. Adherence to Company Policies:
- Ensure compliance with DHL’s customer service protocols and operational recommendations.
- Follow statistics safety and confidentiality protocols on the same time as managing consumer data.
Desired Candidate Profile
To reach this function, you need to have:
Experience: 0-1 years in customer service, provider, or a associated difficulty (freshers are welcome).
Education: Minimum qualification of a immoderate university diploma or bachelor’s diploma desired.
Skills: Strong communication, hassle-fixing, and interpersonal abilities.
Tech-Savvy: Familiarity with CRM systems and essential pc programs.
Customer-Focused Mindset: Ability to handle queries with staying power and professionalism.
Language Proficiency: Fluency in English and community languages is a plus.
Availability: Willingness to paintings in shifts if required.
Perks and Benefits
DHL gives a profitable artwork surroundings with numerous advantages, which incorporates:
- Competitive income and basic performance-primarily based totally incentives.
- Comprehensive training and profession development possibilities.
- A collaborative and multicultural work environment.
- Employee well-being packages and work-lifestyles balance projects.
- Opportunities to expand internal a globally diagnosed company.
Why Join DHL?
DHL is not most effective a logistics business corporation organization; it’s miles an area wherein innovation meets customer service. Here’s why you want to don’t forget turning into a member people:
Global Leader: Work with a business enterprise that gadgets enterprise requirements in logistics and deliver chain manipulate.
Career Growth: Enjoy primarily based profession development and training packages.
Positive Work Culture: Experience an inclusive, diverse, and group-oriented place of job.
Customer-Centric Approach: Be part of a company that prioritizes exceptional carrier and client satisfaction.
How to Apply?
If you’re captivated with beginning your career with DHL as a Customer Support Executive, have a look at now through touring our respectable careers web page or filing your resume to our hiring organization.
🚀 Take the first step closer to a profitable career in logistics and customer service – Join DHL in recent times!
DHL is an same opportunity employer. We encourage individuals from numerous backgrounds to use.
Click Here to Apply Now!!
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