Wipro Hiring Freshers & Experienced: Customer Service Representative – Apply Now!
Explore New Hiring Wipro Freshers Customer Service, one of the predominant worldwide IT and company process agencies, is hiring Customer Service Representatives (Voice/Blended) for its Noida and Gurugram places. Whether you are a more energizing or have up to a few years of revel in, this is your risk to sign up for a global-beauty organization with a competitive profits bundle deal of -3 Lacs P.A. And long-term career boom opportunities. If you have got were given first rate conversation abilities and a passion for customer support, observe now and beautify your career with Wipro!
- Job Title: Customer Service Representative
- Role: Voice / Blended
- Company: Wipro
- Experience: 0 – 3 years
- Salary: 2-3 Lacs P.A.
- Employment Type: Full Time, Permanent
- Location: Noida, Gurugram
About Wipro
Wipro is a globally identified IT and consulting corporation presenting modern generation solutions and offerings. With a strong presence in over 50 global places, Wipro is thought for its client-centric approach, present day answers, and a determination to worker growth. As a Customer Service Representative, you may be an essential part of the customer service group, offering pinnacle-notch help to clients and making sure a unbroken provider enjoy.
Key Responsibilities
As a Customer Service Representative (Voice/Blended) at Wipro, your responsibilities will consist of:
1. Customer Support & Issue Resolution:
- Handle inbound and outbound calls, emails, and chat aid to help clients.
- Address customer queries, court docket instances, and requests successfully.
- Provide accurate and nicely timed solutions at the same time as keeping a excessive diploma of client pleasure.
2. Process Adherence & Documentation:
- Follow employer protocols and suggestions to remedy client problems.
- Maintain one-of-a-kind facts of patron interactions and problem resolutions.
- Ensure compliance with company hints and company-degree agreements (SLAs).
3. Communication & Problem-Solving:
- Deliver professional and empathetic communique to decorate consumer enjoy.
- Identify problems and offer suitable answers or expand issues on the equal time as crucial.
- Collaborate with internal corporations to remedy complex customer issues.
4. Quality & Performance Metrics:
- Meet and exceed key everyday normal performance signs (KPIs) which consist of response time, choice fee, and patron satisfaction rankings.
- Participate in ordinary education sessions to decorate organization splendid and technical understanding.
Desired Candidate Profile
To excel on this characteristic, you ought to have:
Experience: 0– 3years in customer support, BPO, or call center roles (freshers are welcome to apply!).
Education: Minimum qualification of a graduate degree (favored however no longer compulsory for informed applicants).
Skills: Excellent verbal and written verbal exchange in English, trouble-fixing abilties, and the capability to cope with excessive-pressure situations.
Technical Knowledge: Basic pc talents and familiarity with customer service software program application software program/equipment.
Flexibility: Willingness to artwork in rotational shifts, which encompass weekends and holidays.
Perks and Benefits
At Wipro, employees experience a dynamic paintings environment with numerous advantages, which encompass:
- Competitive income with performance-based really incentives.
- Career increase possibilities in a worldwide agency.
- Comprehensive schooling packages to beautify customer support capabilities.
- Work-existence balance with bendy shifts and supportive control.
- Job stability in a complete-time, everlasting role with one of the maximum professional groups within the agency.
Why Join Wipro?
Wipro is more than only a interest—it’s a gateway to expert boom, abilities improvement, and prolonged-term profession development. With a robust focus on innovation and excellence, Wipro gives a thriving art work life-style wherein personnel are encouraged to take a look at, excel, and make a distinction. Whether you’re a greater energizing eager to start your profession or an skilled professional looking for stability, Wipro is the first rate region to construct a profitable and pleasing profession.
How to Apply?
Interested candidates can observe proper away through Wipro’s reliable profession portal or submit their resumes to the recruitment team. Don’t leave out this interesting possibility to be a part of a globally diagnosed enterprise organization.
🚀 Apply Now & Take the First Step Towards a Successful Career with Wipro!
Wipro is an identical possibility organisation and welcomes candidates from all backgrounds to join its group.
Click Here To Apply Now
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