- Job Title: Process Associate – Customer Service
- Company: Genpact
- Degree: Bachelor’s degree in any discipline
- Location: Gurugram, Haryana
- Experience: Freshers are welcome; prior experience in a customer service role is preferred but not mandatory
- Employment Type: Full-time
- Salary: ₹3,00,000 to ₹4,50,000 per annum
About Genpact
Genpact, an international leader in professional services, is currently hiring for the position of Process Associates Customer Service at its Gurugram, Haryana area. With over one hundred twenty-five,000 experts across more than 30 nations, Genpact is recognized for its dedication to innovation and turning in transformative answers for customers, consisting of many Fortune Global 500 corporations.
The Process Associate position is vital for preserving high job requirements of customer service. Responsibilities consist of addressing purchaser inquiries, undertaking outbound calls, and supporting data collection for account healing. Candidates will want to apprehend client strategies thoroughly, reproduce consumer problems, identify product insects, and ensure normal provider satisfaction. The perfect candidate ought to hold a Bachelor’s diploma, own incredible English verbal exchange competencies, and display flexibility with work schedules, which include weekends. Fresh graduates are encouraged to use it, and former customer support revel is considered a plus.
Genpact places a sturdy job emphasis on variety and inclusion, fostering a work environment that values admiration, integrity, and consumer awareness. The enterprise is dedicated to providing growth and improvement possibilities, permitting employees to thrive in dynamic surroundings. Genpact is an Equal Opportunity Employer and does now not pay any fees for processing applications, alerting applicants to be cautious of scams.
Job Overview
Genpact, an international chief in professional offerings, is in search of candidates for the role of Process Associate in Customer Service at its Gurugram, Haryana region. This function is critical for making sure first-rate customer support transport and entails addressing client inquiries, accomplishing outbound calls, and supporting statistics collection for account recovery. Candidates will need to demonstrate solid information on consumer tactics, reproduce purchaser problems, perceive product bugs, and expand them as important to enhance service delight.
Ideal applicants must maintain a Bachelor’s degree, own robust jobs English communique competencies, and be flexible with painting schedules, which include weekends. Fresh graduates are recommended to use, at the same time as preceding experience in customer service is considered wonderful.
Genpact is committed to fostering numerous and inclusive work surroundings that value respect, integrity, and customer awareness. The enterprise offers enough opportunities for growth and professional job development, allowing employees to thrive in a dynamic environment. Importantly, Genpact is an Equal Opportunity Employer and does not rate costs for activity programs.
Key Responsibilities
- Customer Interaction: Address client queries and issues via numerous communication channels directly and professionally.
- Outbound Calls: Make calls to gather records, provide assistance, and clear up issues.
- Data Collection: Assist in collecting information to aid in account recuperation.
- Process Knowledge: Maintain thorough information of customer tactics to make certain efficient provider transport.
- Issue Resolution: Reproduce customer issues, identify bugs, and improve them to improve service pleasure.
- Customer Service Excellence: Aim to exceed purchaser expectations in every interplay.
- Analytical Skills: Utilize critical thinking to remedy troubles and beautify consumer pride.
- Work Ethic: Demonstrate the ability to work independently and collaboratively within a team.
Qualifications
- Minimum Requirements:
- Bachelor’s degree in any area.
- Freshers are welcome; previous revelations in customer support are a plus.
- Effective probing and analytical talents.
- Strong English communication abilities with a neutral accessory.
- Flexibility to paint various schedules, along with weekends.
- Preferred Qualifications:
- Prior enjoyment in customer support (chat, email, or voice) is desired however now not important.
- Excellent talent in English conversation.
Why Join Genpact?
Joining Genpact offers a unique possibility to be part of a dynamic and innovative international organization that is devoted to remodeling the manner businesses function. As a leader in professional offerings, Genpact leverages contemporary era, records analytics, and deep industry expertise to offer answers that stress widespread alternatives for customers, which include many Fortune Global 500 corporations.
- One of the maximum compelling reasons to sign up for Genpact is its determination to worker increase and improve. The business organization fosters a lifestyle of non-prevent mastering, providing several opportunities for training, mentorship, and career improvement. Employees are encouraged to pursue their passions and decorate their talents, ensuring a satisfying career trajectory.
- Genpact additionally locations a sturdy emphasis on variety and inclusion, growing a place of business in which everybody feels valued and respected. The enterprise believes that diverse views lead to higher answers and drive innovation. This inclusive tradition now not only complements teamwork but also fosters a sense of belonging among personnel.
- Moreover, Genpact prioritizes artwork-life balance and employee properly-being. With flexible work arrangements and a guide for intellectual and bodily fitness, the organization ensures that personnel can thrive in my opinion, and professionally.
- By turning into a member of Genpact, you’ll be a part of a collaborative surroundings that values integrity, purchaser consciousness, and innovation. The business enterprise is devoted to developing a global that works better for human beings, making it an ideal location for folks who are captivated with creating an extremely good impact.
In summary, in case you are looking for a worthwhile profession with opportunities for increase, a determination to range, and a threat to work on transformative initiatives, Genpact is an appropriate choice for you. Embrace the opportunity to join an ahead-wondering corporation that empowers its employees to succeed!
Application Process
Interested applicants can follow up for the position via Genpact’s careers page and comply with the organization’s diverse social media systems for updates.
Conclusion
In conclusion, Genpact stands out as an extremely good choice for people looking for a worthwhile career in the expert services industry. With its robust commitment to innovation, worker improvement, and client pleasure, Genpact provides dynamic surroundings where personnel can thrive. The organization’s recognition of continuous studying guarantees that team participants are equipped with the skills and information needed to excel in their roles, fostering private and export boom.
Moreover, Genpact’s willpower to range and inclusion creates a welcoming place of business that values distinct views and reviews. This dedication now not handiest enhances collaboration but also drives creativity and innovation across groups.
Join Us
If you’re obsessed with delivering extraordinary customer service, eager to analyze and develop in a worldwide organization, and geared up to make an extensive effect, Genpact encourages you to use it. Be part of Genpact’s adventure to create a world that works better for humans.
The enterprise seems forward to receiving your application and probably welcoming you to their crew in Gurugram, Haryana!
How to Apply
- Click “Apply Now” at the venture listing.
- Redirect to our profession portal or companion internet page.
- Complete and put up the application form.
- Check your e-mail for affirmation and further commands.
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