HCL Tech Hiring For Network VOICE – Contact Center, a international leader in IT offerings and solutions, is hiring for an exciting characteristic in Network Voice – Contact Center at its Lucknow vicinity. This is an first-rate possibility for expert experts with five to 8 years of information in network voice technology and speak to center manipulate to enroll in a dynamic and progressive institution. If you’re passionate about handing over pinnacle-notch network answers and thrive in a quick-paced environment, this function is the proper in form for you.
- Job Title: Network Voice – Contact Center Specialist
- Role: Network Voice Expert
- Company: HCL Tech
- Experience: 5- 8 years
- Salary: Competitive and ordinary regular general performance-based
- Employment Type: Full Time, Permanent
- Location: Lucknow
About HCL Tech
HCL Tech is one of the international’s essential IT provider organizations, mentioned for turning in modern solutions and services to clients at some stage in industries. With a sturdy strength of will to innovation and consumer delight, HCL Tech has constructed a reputation for empowering corporations thru digital transformation. Joining HCL way being part of a international employer that fosters growth, studying, and collaboration.
Key Responsibilities
As a Network Voice Specialist, your number one duties will encompass:
1. Network Voice Management:
- Configure, keep, and troubleshoot organisation-diploma community voice infrastructure.
- Manage and manual touch middle answers, which encompass voice gateways, call routing, and SIP configurations.
- Ensure immoderate availability and normal regular basic overall performance of voice communication systems.
2. Contact Center Solutions:
- Provide technical help and protection for touch middle generation.
- Monitor name waft and manage reporting for fashionable today’s performance optimization.
- Implement and useful useful useful resource advanced voice abilties which includes IVR, ACD, and speak to recording.
3. Security and Compliance:
- Ensure that community voice systems have a examine protection and regulatory necessities.
- Implement amazing practices for data safety and verbal exchange protection.
4. Collaboration and Troubleshooting:
- Collaborate with bypass-realistic companies to treatment network voice problems.
- Act as a factor of escalation for complex voice-associated incidents.
- Provide root motive assessment and preventive measures for recurring issues.
5. Continuous Improvement:
- Identify and put in force opportunities for approach development.
- Stay up to date with the fashionable dispositions and technology in community voice and speak to center solutions.
Desired Candidate Profile
To excel in this feature, the proper candidate want to have the following qualifications and abilties:
- Experience: five to eight years of arms-on experience in network voice era and phone middle manage.
- Education: Bachelor’s degree in pc technology, information generation, or a related location.
- Technical Expertise: Proficiency in voice communication protocols (SIP, H.323), Cisco voice solutions, and speak to center generation.
- Problem-Solving Skills: Strong analytical and troubleshooting capabilities.
- Communication: Excellent verbal and written conversation competencies.
- Certifications: Relevant certifications in community voice era (which includes Cisco CCNP Voice) may be a bonus.
Perks and Benefits
HCL Tech offers a complete advantages bundle deal, collectively with:
- Competitive income and good sized normal performance-based totally absolutely incentives.
- Professional improvement and education opportunities.
- Health and nicely being advantages, which includes insurance insurance.
- A collaborative and inclusive artwork environment.
Why Join HCL Tech?
At HCL Tech, you may have the possibility to artwork on modern-day era and make a contribution to impactful duties. With a robust popularity on worker development, HCL offers a supportive environment for non-stop analyzing and career advancement. The organization’s dedication to variety and inclusion ensures that each employee feels valued and empowered.
How to Apply
Interested applicants can test straight away via visiting HCL Tech’s careers internet internet web page or filing their resume to the hiring business enterprise. Don’t skip over this threat to be a part of a worldwide chief in IT services and answers.
HCL Tech is an same possibility agency agency. We have fun variety and are committed to growing an inclusive environment for all employees.
Embark on a profitable career journey with HCL Tech. Apply now for the Network Voice – Contact Center Specialist characteristic in Lucknow and become part of a company that values innovation, excellence, and growth.
Click Here To Apply Now
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