HCL Technologies is hiring MANAGER OPERATIONS | Apply Now

HCL Technologies is hiring a Manager Operations in Noida, Uttar Pradesh.

At HCL Technologies, we are a international leader in era offerings and digital transformation solutions, partnering with over 250 of the Fortune 500 businesses. Our robust work subculture fosters innovation and creativity, allowing our groups to venture the popularity quo and explore new possibilities. HCL prides itself on handing over high-quality services and riding growth and innovation for our global clients.

We are currently looking for an experienced Manager of Operations with 7 to 12 years of revel in in operations control to steer and optimize our delivery voice tactics. This is a complete-time role primarily based in Noida, Uttar Pradesh.

Role Overview:

As a Manager of Operations, you’ll oversee the day-to-day functioning of the operations crew, ensuring productivity, crew engagement, and carrier-stage settlement (SLA) compliance. Your primary obligation might be to control a group, preserving in mind the company’s objectives of purchaser pleasure, excellent warranty, and team retention. You will be expected to streamline strategies, train crew leaders, and drive operational excellence.

In this role, you’ll play a pivotal function in shaping the achievement of HCL Technologies via ensuring operational dreams are met whilst maintaining personnel engaged and targeted. Your performance may be measured by way of how correctly your crew meets predefined SLAs and productiveness dreams, as well as your capacity to retain expertise and hold a excessive level of consumer pride.

Key Responsibilities:

1. Ensure Productivity and SLA Compliance:
   • Manage daily operations to meet productivity benchmarks and SLAs as defined via the business enterprise and clients.
   • Monitor team performance to make certain objectives are met constantly.
   • Identify and deal with operational bottlenecks, suggesting enhancements for technique optimization.
2. Customer Orientation and Focus:
   • Maintain a strong recognition on purchaser desires, ensuring all processes and activities are pushed with the aid of the goal of exceeding purchaser expectations.
   • Ensure that client remarks is incorporated into daily operations to decorate service high-quality and delivery.
3. Team Management and Leadership:
   • Lead, motivate, and develop crew participants to make certain excessive ranges of engagement, commitment, and overall performance.
   • Ensure that each one team individuals are aligned with agency desires and are encouraged to exceed objectives.
   • Address team worries and hold retention inside agreed norms, decreasing attrition and selling a fine paintings environment.
4. Adherence to Policies and Procedures:
   • Ensure all teams strictly adhere to organization rules regarding attendance, log-in hours, unscheduled go away, and operational protocols.
   • Implement and reveal overall performance control tactics which include one-on-one education, overall performance reviews, and comments sessions.
5. Performance and SLA Management:
   • Conduct ordinary critiques with team leaders and Functional Trainers (FTs) to assess development and discover regions for improvement.
   • Set Key Result Areas (KRAs) for team leaders and members, making sure readability of obligations and expectations.
   • Manage overall performance appraisals and comments classes often to foster a culture of duty and continuous development.
6. Employee Retention and Development:
   • Take obligation for the retention of group participants, ensuring it remains inside agreed organizational norms.
   • Promote a subculture of continuous studying by way of figuring out schooling desires and facilitating ability development for the team.
7. Profitability and Quality Assurance:
   • Maximize profitability with the aid of handling operational prices and ensuring adherence to quality standards.
   • Ensure all procedures are designed to supply notable services to both internal and outside clients, with an emphasis on customer delight.
8. Client Engagement and Satisfaction:
   • Maintain a excessive preferred of service to deliver superior consumer delight comments from each inner and outside stakeholders.
   • Drive initiatives to growth customer engagement and resolve any problems that may arise in service shipping.
9. Regular Team and Performance Reviews:
   • Organize normal evaluations with team leaders to evaluate operational overall performance, cope with demanding situations, and discover development areas.
   • Ensure all reports and analytics concerning team performance are documented as it should be, imparting actionable insights for future upgrades.

Skills and Competencies:

• Operational Management Expertise: Strong know-how of operations management, specially inside the voice-primarily based delivery area. Ability to constantly meet or exceed operational parameters, manipulate group performance, and acquire economic expectations.
• Leadership Skills: Demonstrated potential to steer and expand groups. Experience in motivating and guiding crew participants thru new demanding situations even as making sure performance excellence.
• Customer-Centric Approach: Strong awareness on client needs and pride. Capability to ensure that every one value-delivered commercial enterprise sports are aligned with the intention of delighting the consumer.
• People Management and Retention: Ability to maintain high stages of worker retention by means of fostering a supportive and motivating surroundings. Experience in engaging in appraisals, performance reviews, and coaching sessions.
• Communication Skills: Exceptional verbal and written communique abilties, important for interacting with crew participants, clients, and senior management.
• Attention to Detail: Strong focus on system adherence, high-quality control, and meeting service-level agreements.

Required Qualifications:

• Education: Graduation or equivalent expert revel in.
• Experience:
  • 7 to twelve years of relevant enjoy in operations management, with a established song document of main groups and coping with complex processes.
  • Prior experience in BFS (Banking and Financial Services) area can be considered a bonus.
• Skillset:
  • Expertise in operational control, specially in voice-based service shipping.
  • Experience in consumer management and customer delight tasks.
  • Strong analytical and problem-fixing abilties, with the potential to manipulate more than one priorities.

About HCL Technologies:

HCL Technologies is a subsequent-generation international technology company that facilitates corporations reimagine their agencies for the digital age. Our generation merchandise, services, and engineering are constructed on 4 a long time of innovation, with a global-famend management philosophy, a strong lifestyle of invention and danger-taking, and a continuing cognizance on customer relationships. HCL gives an incorporated portfolio of products, solutions, offerings, and IP via its Mode 1-2-three strategy.

At HCL Technologies, we vicinity a strong emphasis on non-stop mastering and improvement, and we’re dedicated to fostering an inclusive and numerous place of business where each worker feels valued and empowered to reach their full capability.

Why Join Us?

HCL Technologies is greater than only a place of work; it is a network of driven, passionate, and proficient individuals. Joining HCL method joining a global network of innovators and hassle-solvers who thrive in a way of life of collaboration and creativity. By operating with us, you’ll have the possibility to make a giant effect on global groups, fixing actual-global demanding situations and using significant change.

As a Manager of Operations at HCL Technologies, you’ll be at the leading edge of handing over fantastic fee to our customers, main high-overall performance teams, and making sure excellence in provider shipping. You may have the possibility to collaborate with pinnacle-tier specialists and leverage current technology to shape the destiny of operations management.

We consider in paintings-existence balance, expert boom, and continuous mastering, making sure that our personnel aren’t just doing a activity, but building a career they’re obsessed with.

Disclaimer:

HCL Technologies and its subsidiaries do not fee any charge at any degree of the recruitment system, whether at the utility, interview, or selection ranges. HCL Technologies does now not ask for exclusive facts, such as bank account details, for the duration of the recruitment system. If you are contacted by using an man or woman or employer requesting this statistics, please do not provide it and at once tell HCL Technologies.

How to Apply

1. Click “Apply Now” at the venture listing.
2. Redirect to our profession portal or companion internet page.
3. Complete and put up the application form.
4. Check your e-mail for affirmation and further commands.

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