Hyatt is hiring front office associate in goa | Apply Now

• Job Title: Front Office Associate
• Company: Hyatt Goa
• Degree: Relevant degree or diploma in Hospitality or Tourism Management
• Location: Goa, India
• Experience: Minimum 2 years in hotel operations
• Employment Type: Full-time
• Salary: ₹3,00,000 – ₹4,00,000 per annum

Location: Goa, India

• About Hyatt: Hyatt is a worldwide chief inside the hospitality enterprise, regarded for its excellent service, elegant inns, and dedication to fostering a nice guest experience. Our task is to offer true hospitality and create experiences that have a lasting effect on our guests and employees. At Hyatt Goa, we’re looking for passionate those who want to be part of a crew committed to keeping the best requirements in hospitality.

Position Overview:

• As a Front Office Associate at Hyatt Goa, you will be a crucial member of the Rooms Division group, specifically inside the Reception vicinity. You can be liable for turning in a brilliant visitor experience from check-in to test-out. This position calls for a person who prospers on interplay, is aware of the intricacies of front-office operations, and values seamless verbal exchange. Your primary responsibilities will revolve around visitor members of the family, dealing with reservations, and presenting records on the resort’s services and neighborhood points of interest.
• In addition to administrative responsibilities, a Front Office Associate at Hyatt Goa will be recognized for fostering heat and alluring surroundings for our visitors. You’ll be operating carefully with different departments to make certain every guest has a personalized enjoyment that meets Hyatt’s high requirements. You may be the face of Hyatt, representing our emblem, values, and dedication to advanced providers.

Key Responsibilities:

1. Guest Relations and Service Excellence
   • Serve as the first point of touch for guests arriving at the inn, making sure they obtain a heat welcome.
   • Efficiently deal with guest test-ins, take a look at-outs, and reservations, making sure they’re completed accurately and right away.
   • Provide personalized interest to visitors’ desires and possibilities, making their experience valued and snug.
   • Anticipate and cope with guest worries, providing proactive answers for any capacity troubles.
   • Exhibit strong interpersonal skills to interact efficiently with a diverse variety of guests from around the world.
2. Operations and Coordination
   • Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage) to make certain guests’ necessities are met.
   • Assist in dealing with reservations, adjusting availability as wished, and keeping communique with the reservations group.
   • Handle all front-workplace-associated administrative responsibilities along with billing, room assignments, and visitor folios.
   • Ensure proper dealing with visitor proceedings and feedback with the aid of supplying powerful solutions and escalating troubles whilst vital.
   • Work closely with the Night Auditor to ensure seamless handover of facts and reviews for smooth morning operations.
3. Communication and Information Management
   • Act as a reliable supply of data for visitors regarding motel services, regulations, and local points of interest.
   • Stay informed approximately unique gives, packages, and promotions at the inn and relay those to guests at some point of interactions.
   • Maintain a professional, polite, and engaging demeanor, ensuring all interactions are reflective of Hyatt’s commitment to an extremely good career.
   • Communicate successfully with team participants, ensuring they may be informed about visitor needs and any adjustments in operations.
4. Technology and System Management
   • Operate hotel management software program, ensuring all visitor details are as they should be recorded and up to date.
   • Process bills securely and correctly, adhering to Hyatt’s requirements for visitor facts privacy.
   • Monitor the inn’s reserving channels to stay updated on reservations, cancellations, and special requests.
   • Collaborate with the IT crew to solve any gadget problems, making sure minimum disruption to the guest experience.
5. Additional Duties
   • Assist in educating new team contributors, and sharing knowledge on nice practices and Hyatt’s customer service requirements.
   • Contribute to ongoing team conferences, sharing remarks and tips for enhancing visitor experience.
   • Take on ad-hoc responsibilities throughout top instances or whilst needed, supporting the group’s efforts to provide an uninterrupted career.

Qualifications and Skills:

1. Educational Background
   • Ideally, hold a relevant diploma or diploma in Hospitality or Tourism Management.
2. Experience
   • Minimum of 2 years of experience in motel operations, especially inside a front workplace or with guest members of the family function.
   • Proven revel in a quick-paced, customer-facing environment with an excessive cognizance of excellence and carrier.
3. Core Competencies
   • Excellent customer service capabilities: Friendly, expert, and able to create a warm and inviting environment for guests.
   • Strong verbal exchange competencies: Proficiency in English is critical, and expertise in additional languages is an asset.
   • Interpersonal capabilities: Ability to hook up with humans from various backgrounds, showing empathy and attentiveness.
   • Team-orientated: A collaborative attitude, operating well with colleagues throughout departments.
4. Technical Proficiency
   • Familiarity with assets control structures and resort reservation software programs (which include Opera or Equal).
   • Basic expertise in Microsoft Office packages, mainly Word and Excel, for coping with reports and communications.
5. Adaptability and Flexibility
   • Willingness to work in shifts, consisting of evenings, weekends, and holidays, as hospitality is a 24/7 industry.
   • Ability to stay composed and hold excessive levels of efficiency in dynamic, fast-paced surroundings.
6. Problem-Solving Skills
   • Ability to assume significantly and resolve guest worries in a calm, efficient manner, enhancing their average experience.
   • Resourcefulness to deal with sudden conditions, from handling lawsuits to providing opportunity solutions.

Why Join Hyatt Goa?

1. Career Growth and Development
   • Hyatt gives a robust framework for professional advancement, presenting training, mentorship, and opportunities to take on new demanding situations.
   • Exposure to International Standards
   • As a Front Office Associate, you’ll benefit from exposure to Hyatt’s excessive carrier standards, gaining knowledge of high-quality practices from a worldwide chief in hospitality.
2. Competitive Compensation and Benefits
   • In addition to competitive annual earnings, Hyatt Goa offers advantages along with healthcare, retirement plans, and discounts on Hyatt properties worldwide.
   • A Welcoming Work Environment
   • Hyatt’s place-of-job lifestyle is built on appreciation, inclusion, and integrity, presenting supportive surroundings for all employees.
3. Opportunities for Travel and Learning
   • Hyatt’s worldwide network gives employees possibilities to paint throughout specific locations and learn from peers around the world.
4. Hyatt’s Commitment to Employee Well-Being:
   • Hyatt is dedicated to the proper well-being of its personnel, offering mental health assistance, existence stability initiatives, and assets to maintain bodily and emotional well-being. We believe that after our personnel are at their exceptional, they can carry their nice to our guests.

Application Process:

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