About HCL Technologies
Join HCL as Consultant Services in Pune India 2025, organization that empowers organizations with transformative generation solutions. With a robust emphasis on innovation, HCL promises exceptional IT offerings, infrastructure, and virtual solutions to groups international. This function provides an interesting opportunity to work with modern-day network automation technology and support huge-scale organization operations.
- Job Title: Consultant Services (Network Automation Engineer)
- Salary Range: Competitive, as per industry standards
- Company: HCL Technologies
- Location: Pune, Maharashtra, India
- Employment Type: Full-Time
- Experience Required: 2.5–5 years in network operations, automation, or related fields
Job Overview
As a Consultant Services (Network Automation Engineer) at HCL Technologies, you may be chargeable for network automation, troubleshooting, and imparting green faraway tracking guide. You will handle escalations, perform root cause evaluation, and make certain adherence to pleasant standards and patron pride. Your know-how can be critical in managing infrastructure services, updating understanding bases, and mentoring junior team individuals.
Key Responsibilities
- Ticket Management and SLA Adherence
- Independently clear up tickets even as adhering to the Service Level Agreement (SLA) timelines.
- Address and solve escalated issues correctly to limit downtime.
- Root Cause Analysis (RCA)
- Conduct thorough root reason analysis for escalated troubles and ordinary problems.
- Implement proactive measures to save you problem recurrence.
- Customer Experience and CSAT
- Ensure a high-quality client revel in via achieving First Call Resolution (FCR).
- Minimize reopened cases and rejected resolutions to enhance purchaser pleasure (CSAT).
- Knowledge Management
- Contribute to expertise base updates to enhance crew efficiency and scalability.
- Share insights and pleasant practices with the team to decorate collective understanding.
- Training and Mentorship
- Coach and mentor freshers and junior analysts to help them understand strategies and enhance their skills.
- Conduct training classes on essential technical and operational components.
- Quality and Compliance
- Ensure adherence to first-rate requirements, regulatory requirements, and business enterprise regulations.
- Maintain meticulous documentation of workflows, techniques, and solutions.
- Value-Adding Activities
- Work on strategic sports which includes manner optimization, automation, and the implementation of first-rate practices.
- Participate in non-stop improvement initiatives to supply better outcomes for the organisation.
Required Skills
- Primary Skill:
- Data Center-Network Data:
- Expertise in network faraway tracking and management.
- In-intensity understanding of community automation tools and technology.
- Secondary Skill (Skill Level 3):
- Infrastructure Management Services (IMS):
- Proficiency in Security Content Management and Proxy solutions.
- Strong information of protection protocols and threat mitigation techniques.
- Technical Proficiency:
- Knowledge of community troubleshooting tools and methodologies.
- Experience with tracking systems and automation in a statistics center environment.
- Soft Skills:
- Excellent trouble-fixing and analytical capabilities.
- Strong conversation and interpersonal skills to interact with cross-functional teams.
- Organizational abilities to manipulate escalations and meet deadlines efficaciously.
Qualifications
- Education: Bachelor’s degree in Technology (B-Tech) or equivalent qualification.
- Experience: 2.5–five years in community operations, automation, or associated roles.
Why Join HCL Technologies?
HCL Technologies offers a collaborative, dynamic paintings surroundings in which you may grow your capabilities and strengthen your profession. Here are some benefits of becoming a member of HCL:
- Global Exposure: Work on difficult initiatives for top-tier clients throughout industries.
- Learning Opportunities: Access to superior training applications, certifications, and mentorship.
- Work-Life Balance: Enjoy flexible work preparations and a supportive way of life.
- Career Growth: Clear career paths and opportunities for advancement within the organisation.
If you are passionate about community automation, enjoy solving complex technical issues, and are keen to work in a collaborative environment, this function is ideal for you.
Apply now to enroll in HCL Technologies as a Consultant Services (Network Automation Engineer) in Pune, Maharashtra, and make a enormous effect inside the global of IT offerings!
Click Here To Apply Now
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