Job Opportunity: Australian Voice Process at Tech Mahindra Ltd. – Malad, Mumbai
Join Tech Mahindra Customer Relations Advisor , is providing an exciting possibility for people with a passion for customer service and technical help. The position of Customer Relations Advisor is available for the Australian Voice Process at Tech Mahindra’s Malad, Mumbai workplace. This role is good for candidates with preceding enjoy in worldwide voice-based totally BPO offerings who’re looking for to further make bigger their profession in a dynamic and supportive surroundings.
- Company Name: Tech Mahindra Ltd.
- Role: Customer Relations Advisor (Australian Voice Process)
- Experience: Minimum 6 months in an international BPO voice process
- Salary: ₹30,000 to ₹36,000 per month (based on experience and performance)
- Employment Type: Full-time, office-based
- Location: Malad (West), Mumbai
Position Overview:
As a Customer Relations Advisor, you will be the primary factor of contact for Australian clients seeking out assist with technical and non-technical issues related to telecom services. Your number one responsibility can be to offer terrific customer support, troubleshoot technical problems, and provide answers to ensure clients’ desires are met correctly and effectively. You is probably a part of a committed group that offers you remarkable aid, and your efforts will directly impact client satisfaction and the general fulfillment of Tech Mahindra’s BPO operations.
Eligibility Criteria:
To be taken into consideration for the role, applicants have to meet the following eligibility requirements:
- Education: Candidates should have as a minimum an HSC (Higher Secondary Certificate) or a Graduate qualification.
- Experience:
- A minimal of 6 months of enjoy in an worldwide BPO voice technique is required.
- Alternatively, applicants with 1 yr of global BPO experience can also apply inside the occasion that they have finished their SSC (Secondary School Certificate).
- Ex-Employees: Previous employees of Tech Mahindra are welcome to reapply, provided they meet the eligibility necessities.
- Communication Skills: Candidates have to have extraordinary conversation abilties in English, as that could be a voice procedure serving Australian customers.
- Work Location: The position requires applicants to artwork from the administrative center in Malad (West), Mumbai. The agency does no longer offer paintings-from-domestic preparations for this function.
Key Responsibilities:
As a Customer Relations Advisor within the Australian Voice Process, you’ll be tasked with masses of obligations to ensure that customers acquire splendid service:
- Customer Service: Handling inbound calls from Australian customers, addressing queries, resolving issues, and offering answers to enhance customer satisfaction.
- Technical Support: Providing assist for telecom-associated troubles, troubleshooting issues, and guiding clients via step-via-step answers for resolving technical issues.
- Performance Targets: Meeting key standard performance symptoms (KPIs) collectively with name resolution time, client satisfaction, and trouble choice. You might be predicted to maintain excessive requirements of overall performance and performance even as adhering to provider best hints.
- Troubleshooting & Solutions: Using your problem-fixing talents to diagnose and clear up patron problems speedy and accurately, making sure a splendid enjoy for every purchaser interplay.
- Team Collaboration: Working closely collectively along with your group contributors and different departments to ensure seamless help and to address any demanding situations or concerns raised thru clients.
Salary and Benefits:
Tech Mahindra offers a aggressive revenue package along side masses of blessings designed to help employee properly-being and mission pride:
- Salary Range: ₹30,000 to ₹36,000 in line with month, based totally on enjoy and typical performance.
- Performance Incentives: In addition to the bottom sales, personnel are eligible for universal performance-based incentives, profitable high-quality paintings.
- Overtime Pay: Overtime hours will be compensated according with corporation policies.
- Health Insurance: Comprehensive medical health insurance insurance is supplied to employees, making sure each character and circle of relatives well-being.
- Provident Fund (PF): Employees can be enrolled inside the agency’s provident fund scheme to help stable their financial destiny.
- Supplemental Pay: In addition to the constant revenue, personnel can earn commission pay and performance bonuses based totally mostly on individual and institution typical overall performance.
Work Location and Transportation:
The role is based completely at Tech Mahindra’s place of business in Malad (West), Mumbai. Candidates need to be comfortable running from the office, as a long way off work is not an opportunity for this function. To ensure personnel can easily trip, Tech Mahindra gives a transportation facility with pick-up or drop-off options inside distinctive obstacles. The delivery coverage consists of places consisting of Churchgate to Virar, CST to Thane, and CST to Vashi, presenting comfort for employees commuting to the workplace during late hours.
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