NOVOTEL is hiring Guest Relations Manager | Apply Now

Exciting Opportunity at NOVOTEL: Hiring Guest Relations Manager in Pune, Maharashtra

NOVOTEL, a part of the globally identified Accor Group, is seeking out a passionate and dynamic person for the location of Guest Relations Manager at our Pune, Maharashtra place. If you have got were given a eager eye for element, a flair for first rate customer support, and leadership characteristics to encourage a team, that is the ideal possibility that allows you to beautify your profession in the hospitality organisation.

At NOVOTEL, we don’t forget in developing memorable guest reviews through personalised provider and a deep dedication to hospitality excellence. As a Guest Relations Manager, you may play a pivotal characteristic in ensuring our traffic sense welcomed, valued, and completely satisfied sooner or later in their stay with us.

Why Choose NOVOTEL?

As a global hospitality emblem, NOVOTEL is synonymous with innovation, sustainability, and exceptional provider. Joining us as a Guest Relations Manager will provide you with the particular opportunity to paintings with a professional enterprise of specialists in considered certainly one of India’s fastest-growing towns—Pune. You may have get right of entry to to the modern education and development applications, permitting you to increase each in my view and professionally.

Our commercial enterprise organization is dedicated to range and inclusion, and we welcome human beings from all backgrounds who are obsessed with creating a difference in the lives of our guests. At NOVOTEL, you could have the chance to artwork in a short-paced, dynamic environment wherein each day offers new challenges and possibilities to excel.

Roles and Responsibilities

As the Guest Relations Manager at NOVOTEL Pune, your important attention can be to decorate the general visitor revel in thru handing over personalized, courteous, and green offerings. Below are your key obligations:

1. VIP Guest Preparations
   Prepare for every day VIP arrivals by way of using making sure room allocation, centers, and any particular requests made with the aid of the traffic are fulfilled in a timely manner.
   Arrange a warm temperature welcome for VIPs, ensuring the whole thing from registration playing playing cards to room keys and welcome beverages are prepared in advance.
2. Guest Service and Issue Resolution
   Provide pleasant, courteous, and prompt company to all site traffic continually, responding proper away to requests and inquiries.
   Liaise with the concerned department to clear up any visitor court docket instances or requests, making sure on the spot examine-up for maximum visitor pleasure.
3. Handling Guest Amenities and Deliveries
   Ensure that each one traveler messages, mail, and applications are introduced as it should be and right away to traveller rooms.
   Arrange for precise surprises like bouquets, desserts, and greeting playing cards for events along side visitor birthdays or anniversaries to pleasure site visitors.
4. Hotel Knowledge and Functions
   Be properly-knowledgeable about the inn’s state of affairs, together with occupancy tiers, scheduled talents, companies, and VIP website online traffic.
   Ensure that all VIP room bulletins are shared with the home tasks and meals & beverage departments.
5. Guest Engagement and Experience Enhancement
   Maintain non-stop touch with lodge site traffic to ensure their stay is smooth, addressing any troubles proactively and politely.
   Be proactive in receiving remarks from site visitors, making sure their goals are met and troubles are resolved correctly and efficiently.
   Monitor and manage online vacationer opinions and comments on social media and different structures, ensuring the resort’s reputation is maintained and more potent.
6. Emergency Preparedness and Procedures
   Ensure that all personnel are thoroughly acquainted with the resort’s emergency techniques, and that they’re in a consistent u . S . A . Of readiness for any sudden situations.
7. Training and Development
   Be accountable for organizing and executing everyday technical and capabilities schooling programs for staff inside the Rooms Division.
   Work cautiously with the Director of Human Resources and the Training Manager to preserve ongoing training projects for team development.
8. Operational Standards and Duty Management
   Stay acquainted with employer documentation, specifically the Operational Standards Manual relevant in your location of obligation.
   Assume the obligation of Duty Manager at some point of assigned shifts, taking fee of traveller circle of relatives individuals and operational obligations.
9. Other Responsibilities
   Perform extra responsibilities as assigned thru the manage, contributing to the general easy operation of the hotel.

Qualifications and Skills Required

To gain success inside the function of Guest Relations Manager at NOVOTEL, you should own the following qualifications, capabilities, and experience:

1. Experience:
   A minimum of four-6 years of experience in a similar traveler relations characteristic within the motel company is desired. Prior enjoy as a Guest Relations Manager in a four or five-massive call belongings might be an brought gain.
2. Educational Qualifications:
   A degree or diploma in hotel manage or a related situation is tremendously proper.
3. Language Skills:
   Fluency in English (each verbal and written) is a should. Knowledge of greater languages, especially Russian, may be a plus.
4. Customer Service Orientation:
   The capability to exceed vacationer expectancies by manner of handing over great customer service is crucial. You need to have strong hassle-fixing abilities and the capability to deal with guest court cases with tact and diplomacy.
5. Hotel Management Software Proficiency:
   Hands-on enjoy with Hotel Management Software (PMS) is vital to manipulate vacationer records, bookings, and take a look at-ins/take a look at-outs successfully.
6. Communication Skills:
   Excellent communique and interpersonal talents, each verbal and written, are key to preserving a easy waft of operations and ensuring that visitor desires are successfully met.
7. Problem-Solving and Multitasking Abilities:
   You ought to be capable of control more than one duties right away, final calm below stress and finding revolutionary answers to complex problems.
8. Leadership and Team Motivation:
   Strong management qualities are critical, as you will be main a crew and ought to inspire immoderate universal typical overall performance out of your personnel. Being able to inspire and interact your enterprise is a key part of the characteristic.
9. Flexibility:
   You need to be willing to work flexible hours, as hospitality frequently calls for weekend, tour, or night paintings to fulfill the wishes of traffic.
10. Professionalism and Presentation:
    A polished, professional demeanor and impeccable presentation are essential on this feature. As the face of the lodge to our visitors, you can need to keep a immoderate stage of professionalism usually.

Why Work with NOVOTEL?

Working with NOVOTEL offers you the hazard to enroll in a worldwide-famend emblem this is part of the Accor Group, one in each of the most crucial and maximum respectable hospitality organizations globally. Here, you’ll be furnished with opportunities for increase, non-stop reading, and publicity to organisation notable practices. As a Guest Relations Manager, you could have access to:

Training and Development Programs: Regularly scheduled education applications designed to enhance your abilities and enhance your career inside the corporation.
Collaborative Work Environment: Be part of a devoted organization that works carefully together to ensure each traveler has an great enjoy.
Career Growth Opportunities: NOVOTEL values internal boom, and you’ll have the possibility to explore diverse roles and obligations within the employer as you development for your career.
How to Apply
If you are obsessed on turning in terrific tourist research and consider you meet the qualifications noted above, we invite you to apply for this thrilling opportunity at NOVOTEL Pune. Please submit your resume and cover letter to careers@novotelpune.Com.

Conclusion

The feature of Guest Relations Manager at NOVOTEL Pune is an exciting and profitable opportunity for hospitality professionals who’re eager to make a vast impact. You may also want to have the chance to paintings with a supportive crew in a prestigious brand on the identical time as shaping the visitor experience in considered one in all India’s most colourful cities. If you are equipped to tackle a control feature in an innovative and rapid-paced surroundings, we inspire you to use these days.

How to Apply

1. Click “Apply Now” at the venture listing.
2. Redirect to our profession portal or companion internet page.
3. Complete and put up the application form.
4. Check your e-mail for affirmation and further commands.

Apply Now!!

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