Pearson is hiring Platform Management Analyst | Apply Now

Job Title: Platform Management Analyst

Job Overview

The Pearson is hiring Platform Management Analystis tasked with optimizing Salesforce functionalities to align with Pearson’s operational dreams. The function includes taking part with stakeholders to acquire requirements, refining those into actionable person memories, and operating intently with engineering and structure teams to layout effective answers. Additionally, the analyst presents ongoing help for function improvements, incident resolution, and document era, making sure Salesforce operates seamlessly to guide the corporation’s broader objectives.

Key Responsibilities

1. Business Analysis & Requirement Gathering
   • Engage with customer support and commercial enterprise teams to recognize and file their specific desires.
   • Translate these commercial enterprise necessities into exact Salesforce specifications, making sure alignment with organizational objectives and Salesforce pleasant practices.
   • Create and refine person tales, workflows, and system maps to guide Salesforce configurations and enhancements.
2. Platform Management Analyst configuration
   • Configure and customise Salesforce, inclusive of developing custom objects, workflows, validation guidelines, templates, and automation techniques.
   • Collaborate with Salesforce developers to implement superior capabilities and integrate Salesforce with 1/3-party systems.
   • Administer Salesforce person roles, permissions, profiles, and sharing settings, ensuring sturdy access controls and safety features.
3. Data Management & Reporting
   • Ensure information integrity within Salesforce thru exceptional practices together with facts deduplication, cleaning, and validation.
   • Develop and keep dashboards and reviews to offer actionable insights that support records-pushed choice-making across various departments.
4. Training & Support
   • Train Salesforce users on system functionalities, empowering them to leverage the platform efficaciously.
   • Provide spark off and green troubleshooting for Salesforce-related problems, escalating complicated troubles as essential.
   • Develop comprehensive user publications and education substances to decorate person talent.
   • Coordinate and participate in consumer attractiveness testing to make certain clean deployments.
5. Process Optimization
   • Identify possibilities to decorate commercial enterprise techniques thru Salesforce automation, customization, and integration.
   • Partner with stakeholders to streamline workflows, boosting operational performance.
   • Conduct normal gadget audits to maintain compliance with organizational standards and industry policies.
6. Collaboration & Communication
   • Collaborate with Salesforce administrators, developers, and IT teams to enforce device modifications and updates seamlessly
   • Serve as a bridge among technical teams and enterprise customers, ensuring clean communication and knowledge of requirements.
   • Stay updated on Salesforce platform enhancements and verify their ability advantages to the company.

Key Skills & Qualifications

1. Education
   Bachelor’s degree in Business, Information Technology, Computer Science, or a related discipline.
   Salesforce certifications, including Salesforce Certified Administrator or Salesforce Certified Business Analyst, are extraordinarily favored.
2. Experience
   A minimum of 4 years of experience in roles inclusive of Platform Management Analyst, Salesforce Administrator, or similar positions.
   Demonstrated expertise in Salesforce configuration, customization, and management.
   Proven ability to translate business wishes into effective system necessities.
3. Salesforce Expertise
   In-depth know-how of Salesforce CRM, along with modules like Sales Cloud and Service Cloud.
   Experience with Salesforce reporting, dashboard creation, and data management gear.
   Familiarity with Salesforce AppExchange and integrations with 1/3-celebration programs.
4. Analytical Skills
   Strong trouble-fixing capabilities and the capability to translate commercial enterprise wishes into technical solutions.
   Detail-oriented with a commitment to records accuracy and exceptional.
   Proficient in studying massive datasets to generate actionable insights.
5. Communication & Collaboration
   Exceptional conversation skills, able to enticing with each technical and non-technical stakeholders.
   Adept at fostering collaboration across groups and departments.
   Experience in handing over schooling and presenting assist to end-users.
6. Additional Competencies
   Excellent time management skills, able to juggling multiple initiatives concurrently.
   Adaptable and keen to learn new technologies and methodologies.
   Familiarity with Agile methodologies and task management tools is fantastic.

What to Expect from Pearson

• Pearson is identified as one of the most innovative training corporations globally, dedicated to adding existence to a life-time of gaining knowledge of. With a mission to create enriching studying studies, Pearson’s digital-first strategy is designed to meet the evolving wishes of a international target market.

The organization operates across five core enterprise divisions:

• Assessment & Qualifications
• Virtual Learning
• English Language Learning
• Workforce Skills
• Higher Education
• Additionally, company divisions like Digital & Technology, Finance, Marketing & Communications, Human Resources, Legal, and Strategy play essential roles in assisting Pearson’s imaginative and prescient.

Culture and Inclusion

Pearson values an inclusive place of job where diversity, equity, and belonging are celebrated. Acknowledging the strength in range, Pearson is dedicated to fostering an surroundings wherein all of us has the possibility to thrive.

Commitment to Diversity: Pearson actively works to ensure that employment decisions are based totally entirely on qualifications, advantage, and commercial enterprise wishes.
Support for Accessibility: Individuals with disabilities can request reasonable inns by using contacting Pearson’s Talent Experience Global Team at TalentExperienceGlobalTeam@grp.Pearson.Com.

Innovative and Collaborative Environment

At Pearson, you’ll be a part of a team driving the transformation of education via generation and innovative practices. Employees are endorsed to collaborate throughout disciplines, constantly research, and make contributions to meaningful change.

How to Apply

1. Click “Apply Now” at the venture listing.
2. Redirect to our profession portal or companion internet page.
3. Complete and put up the application form.
4. Check your e-mail for affirmation and further commands.

Apply Now!!

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