Quality Evaluator Service Excellence with Concentrix in Gurugram , a international leader in technology-enabled business services, makes a speciality of purchaser engagement and enhancing commercial enterprise performance. We collaborate with formidable and forward-wondering executives international to assist future-evidence their businesses, exceed customer expectations, and live in advance of the opposition.
We are presently hiring a Sr. Quality Evaluator for our Gurugram region to join our dynamic team and make contributions to our commitment to handing over advanced service exceptional.
- Job Title: Sr Quality Evaluator
- Salary Range: Not specified (to be discussed during the hiring process)
- Company: Concentrix
- Location: Gurugram, Haryana, India
- Employment Type: Full-time
- Experience Required: 3-5 years in a related field (preferred)
Key Responsibilities
- Monitoring & Evaluations:
- Evaluate a pattern of inbound/outbound calls, emails, and chat interactions to make sure adherence to high-quality standards.
- Achieve productiveness dreams which include the variety of calls or emails evaluated per month.
- Share evaluation effects with applicable stakeholders, including Quality Leadership, Delivery Teams, Clients, Quality Evaluator Account Management, and Resource Unit Partners.
- Quality Improvement Activities:
- Actively participate in calibration periods and make contact with-listening initiatives with the Quality Team, Delivery Team, and customers to make certain scoring consistency and put into effect great practices.
- Conduct periodic audits of existing techniques to discover possibilities for procedure manipulate improvements and superior efficiencies.
- Collaboration & Knowledge Sharing:
- Collaborate with stakeholders to keep and update bureaucracy and legends documents.
- Participate in high-quality mission forces with Business Stakeholders, such as Quality Leadership, Operations, Clients, and Account Management.
- Program Knowledge Maintenance:
- Maintain a sturdy know-how of patron merchandise, offerings, and application strategies to ensure brilliant critiques.
- Engage in palms-on cellphone time to remain updated on software dynamics as required.
- Performance Support:
- Assist control by way of reviewing key performance drivers, metrics, and operational procedures related to Training and Balanced Scorecard goals.
Key Skills & Knowledge
- Educational Background:
- Graduate in any movement (Associate’s diploma with 3-5 years of relevant enjoy is desired).
- Core Competencies:
- Strong interest to detail with the potential to multi-project and meet time limits.
- Self-starter with a sense of urgency and the ability to carry out nicely underneath pressure.
- Exceptional communication talents, both verbal and written.
- Technical Skills:
- Proficiency in Microsoft Office tools such as Excel, Word, and PowerPoint.
Why Join Us?
At Concentrix, we agree with in fostering an surroundings in which employees can excel in their careers at the same time as contributing to the company’s fulfillment. Joining our group means being a part of a collaborative, modern, and supportive paintings environment in which your contributions are valued.
Additional Information
- Location:
- IND Gurugram – DLF Phase V, adjoining to Sector forty two-forty three Rapid Metro Station.
- Work Type:
- Full-time role.
- Language Requirements:
- Proficiency in English is vital.
Disclaimer:
Concentrix or any authorized 1/3 birthday party concerned in the recruitment technique will by no means ask candidates for fees, together with recruitment or processing charges, in alternate for offer letters. All respectable correspondence and provide letters from Concentrix are issued on authentic letterhead and include authorized signatures.
How to Apply
- Click the “Apply Now” button available at the task list.
- You might be redirected to the organisation’s legit portal or a depended on associate website.
- Complete and put up the software shape with correct facts.
- Check your e-mail inbox for a affirmation electronic mail and follow similarly commands.
This role offers a unique possibility to work with a leading agency in Gurugram, contributing to quality excellence and client satisfaction. If you’re passionate about best guarantee and possess the competencies required, we encourage you to apply and turn out to be a part of our success tale.
Click Here to Apply Now
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