- Job Title: International Customer Service Representative
- Company: Sutherland Global Services
- Location: Airoli-Navi Mumbai, Maharashtra
- Experience: zero-6 months (Freshers can practice)
- Employment Type: Full-time, Permanent
- Salary: ₹18,000 – ₹28,000 in keeping with month
- Degree: Higher Secondary Certificate (HSC) (12th pass)
Introduction:
Sutherland Global Services, a leading worldwide company of customer service and business technique outsourcing solutions, is actively looking for devoted and dynamic individuals to join our crew as Sutherland is hiring International Customer Service . This interesting opportunity is based totally in our Mumbai office, mainly in the Airoli-Navi Mumbai vicinity. We are looking for prompted people who are obsessed with turning in remarkable customer service, solving troubles, and running in a quick-paced, tough environment.
Our hiring process is focused on locating candidates who meet our particular requirements and are equipped to contribute to the achievement of our crew. This role offers the possibility to work with a prestigious global logo in an global voice process, where you will assist clients with product/service inquiries, troubleshoot troubles, and offer great customer service.
Role Overview:
As an Sutherland is hiring International Customer Service at Sutherland, you may be the voice of our company to our valued customers. This role involves managing inbound calls, supplying accurate and well timed resolutions to customers’ queries, and making sure that they obtain the very best level of pleasure with our services. Your role will without delay effect the purchaser experience, and your capacity to effectively address troubles might be key on your achievement on this position.
You can be part of a colourful, excessive-energy team that works in a 24/7 rotational shift surroundings. As a part of the team, you may play a pivotal role in building and maintaining wonderful client relationships via delivering awesome provider.
Responsibilities:
Your primary obligations will include, but aren’t restricted to, the following:
- Handle Inbound Calls:
- Answer inbound calls from customers, imparting them with the statistics or assistance they want in a expert and efficient way.
- Ensure that customers receive accurate records in a well timed manner, addressing all their concerns and queries.
- Troubleshooting and Resolving Issues:
- Resolve product/provider issues, troubleshoot issues, and offer ongoing technical assistance to customers.
- Work with different departments, if essential, to clear up complex issues and expand cases that require extra interest.
- Customer Relationship Management:
- Build and preserve superb relationships with clients with the aid of offering top notch provider.
- Proactively observe up with clients to make sure that their troubles had been resolved to their satisfaction.
- Ensure clients have a clean and tremendous enjoy even as interacting with the employer.
- Continuous Improvement:
- Collaborate with group participants and different colleagues to discover possibilities for enhancing processes and enhancing the overall patron enjoy.
- Share comments and guidelines that would assist improve carrier transport and streamline operations.
- Maintain Documentation and Records:
- Keep correct data of customer interactions, consisting of information of inquiries, complaints, and resolutions, to make sure proper comply with-up and record-retaining.
- Ensure that each one customer queries are logged into the gadget for future reference.
Skills and Qualifications:
Sutherland is searching out dynamic and hardworking individuals who meet the subsequent standards:
- Skills:
- Excellent Communication Skills: The capability to speak surely and effectively with clients in both verbal and written formats is vital for success in this function.
- Phone Etiquette: You must possess top notch cellphone etiquette and be able to manipulate calls professionally, displaying empathy, endurance, and professionalism.
- Multitasking Abilities: You have to be able to manage multiple obligations concurrently, along with dealing with calls at the same time as logging consumer info or troubleshooting issues.
- Organizational Skills: The ability to organize and prioritize work efficiently, specifically while dealing with high volumes of patron queries.
- Problem-Solving Skills: You need to have a robust potential to become aware of issues quick, troubleshoot, and provide appropriate solutions to customers.
- Qualifications:
- HSC Freshers (Higher Secondary Certificate or equivalent) can observe with fantastic communique competencies.
- Graduate Freshers also are eligible to apply.
- Candidates pursuing their research aren’t eligible for this role.
- English Language Proficiency: A sturdy command of the English language is required for clean and effective verbal exchange.
- Experience:
- 0-6 months of experience in customer support or a similar role is desired but now not obligatory. Freshers with the right mind-set and skillset also are endorsed to use.
- Previous experience in a name center or patron-facing role is a plus however no longer a requirement.
- Perks and Benefits:
- Sutherland values its personnel and offers a sturdy benefits package that includes the subsequent perks:
Salary and Compensation:
- Competitive revenue ranging from ₹18,000 to ₹28,000 according to month, depending on enjoy and qualifications.
- Performance-based totally Incentives: Earn overall performance incentives up to ₹2,750, based totally in your performance and objectives accomplished.
- Overtime Pay: Eligible for beyond regular time repayment, depending at the department and enterprise desires.
- Shift Allowance: Additional shift allowance for running night time and rotational shifts.
- Travel Allowance: ₹1,750 in line with month as a journey allowance for night shifts.
- Health and Insurance:
- Comprehensive Medical Insurance: Coverage for you and your family, making sure that health-associated concerns are addressed.
- Accident Insurance: Protection inside the occasion of injuries, providing peace of mind for all personnel.
- Paid Time Off and Leave:
- Paid Sick Time: Avail paid sick days in case of contamination.
- Paid Time Off (PTO): Enjoy paid vacations, ensuring you hold a healthy paintings-existence balance.
- Provident Fund (PF):
- A provident fund (PF) will be supplied as a part of the advantages package, making sure lengthy-time period economic protection.
- Salary & Shift Timings:
- Salary: ₹18,000 – ₹28,000 in step with month, primarily based on experience.
- Incentives: Performance incentives up to ₹2,750.
- Travel Allowance: ₹1,750 for night time shifts.
- Shift Timings: Night shift, 24/7 rotational shifts, and US shifts.
- Location anThis possibility is available simplest for candidates residing inside the distinctive tour obstacles of Navi Mumbai. We particularly bear in mind candidates who live within the following areas:
- Central Line: From Sion to Dombivli.
- Harbour Line: From Wadala to Panvel.
- Other Criteria: Certain railway stations have a cut-off of one.Five kilometers, which consist of Panvel, Kalyan, and Dadar stations. Only individuals who live within the travel limitations can apply.
- Candidates outdoor those limitations are not eligible for this possibility because of logistical and tour concerns.
How to Apply
- Click “Apply Now” at the venture listing.
- Redirect to our profession portal or companion internet page.
- Complete and put up the application form.
- Check your e-mail for affirmation and further commands.
Alternatively, you could attain out immediately to HR Namira at 8983201447 thru Call or WhatsApp for further inquiries.
Conclusion:
Sutherland is looking for passionate, devoted individuals to enroll in its International Customer Service crew. If you have got a flair for conversation, a purchaser-centric attitude, and are equipped to paintings in a fast-paced surroundings, we encourage you to use for this position. We offer a aggressive salary, comprehensive advantages, and an possibility to develop inside a worldwide organisation. Don’t omit the chance to paintings with a international chief in customer support outsourcing and take the following step to your career.
This function gives high-quality potential for the ones inclined to analyze and grow at the same time as contributing to handing over super provider to customers around the world. If you meet the necessities and are excited to be part of an extraordinary group, observe now to begin your career with Sutherland!
- Tesco is hiring for Lead FP and A Core in Karnataka
- CGI is hiring Unix Shell scripting 2024
- Compass Group India Pvt Ltd is hiring a Facility Executive
- AccorHotel is hiring an Assistant Manager for Events
