- job Title: Customer Service Representative (E-commerce Customer Support Voice)
- Company: Tech Mahindra
- Degree: Any Graduate or Undergraduate (12th grade mandatory)
- Location: Electronic City Phase 2, Bangalore, Karnataka
- Experience: Freshers welcome (0 years) 1+ year experience in international voice process for customer support (preferred)
- Employment Type: Full-time
- Salary: ₹3,00,000 – ₹4,50,000 per annum
Tech Mahindra is Hiring for Customer Service Representatives
Are you seeking out a rewarding opportunity to kickstart or grow your career in customer support? Tech Mahindra is hiring committed, enthusiastic, and patron-focused individuals for the position of Customer Service Representative in its E-commerce Customer Support Voice process. This position offers a aggressive annual revenue ranging from ₹3,00,000 to ₹4,50,000, at the side of several employee benefits, including health insurance, a provident fund, and overall performance-primarily based bonuses. If you have a passion for customer support and are cushty running in a dynamic surroundings, this may be the ideal process for you!
About the Job
The Customer Service Representative (CSR) function is targeted on providing voice-based assist to customers thru phone interactions. CSRs play a vital position in making sure Tech Mahindra’s clients receive pinnacle-notch customer support. As a part of this position, you will have interaction with customers, cope with their queries, help with product troubleshooting, and ensure they’ve a unbroken and high-quality enjoy.
Location:
Tech Mahindra’s office in Electronic City Phase 2, Bangalore, an handy and vibrant work environment where employees revel in a supportive network and ample increase possibilities.
Expected Start Date:
December 12, 2024
Eligibility and Qualifications
To practice for this role, candidates need to meet the subsequent necessities:
- Education
- Any Graduate or Undergraduate (12th grade mandatory).
- Experience
- Freshers are welcome, offering a beginning salary of ₹3,00,000 per annum.
- Experienced Candidates with 1+ 12 months of revel in in global customer service voice manner will obtain a earnings of ₹four,00,000 according to annum.
- 2+ Years of Experience in a similar role is compensated with a earnings package of ₹four,50,000 in line with annum.
- Skills
- Effective Communication: Clear verbal communication competencies in English, with the potential to convey ideas and responses with a bit of luck.
- Problem-solving Abilities: Skills in studying situations, identifying the wishes of the purchaser, and imparting accurate resolutions.
- Soft Skills: The potential to handle inquiries empathetically, and display patience with distressed customers.
Roles and Responsibilities
Customer Service Representatives at Tech Mahindra will carry out a variety of responsibilities to supply amazing customer support. Key obligations include:
- Respond to Customer Queries:
- Promptly answer client questions thru phone and offer accurate solutions.
- Identify Customer Needs and Provide Assistance:
- Understand and expect the wishes of customers to help them make the maximum of their products or services. You’ll additionally assist them in navigating functions and understanding functionalities.
- Technical Issue Resolution:
- Assist with troubleshooting by means of checking out one of a kind situations and figuring out capability reasons for problems mentioned by customers. Keep the internal database updated with technical issues or answers.
- Monitor Social Media for Customer Complaints:
- Stay aware of any purchaser lawsuits on social structures, and reach out to address these issues and offer assist as wanted.
- Feature Requests and Feedback:
- Communicate client feature requests and valuable feedback to inner groups, allowing product and procedure upgrades.
- Customer Follow-up:
- Follow up on customer issues, making sure that any technical problems are very well resolved. Maintaining purchaser pleasure is key to this role.
- Training Support for Junior Representatives:
- Offer assistance and guidance to new customer service representatives, sharing fine practices, effective workarounds, and useful strategies.
Shift and Schedule Details
Tech Mahindra operates on rotational shifts and rotational week-offs, making it important for applicants to be flexible with their schedules.
Shift Availability Requirements:
- Night Shifts (Required)
- Overnight Shifts (Preferred)
The role operates on a complete-time time table with each day shifts and allowances for shift-based paintings.
Benefits and Perks
Employees at Tech Mahindra revel in various advantages, inclusive of:
- Health Insurance: Comprehensive scientific coverage for personnel.
- Provident Fund: Contributions toward lengthy-term financial balance.
- Performance Bonuses: Rewarded based on character and team performance, motivating employees to provide pinnacle-notch service.
- Shift Allowance: Additional pay for night time or in a single day shifts.
Commuting and Relocation Requirements
The function is positioned in Bengaluru, Karnataka, so candidates need to have dependable commuting options or be inclined to relocate to Bangalore earlier than their begin date. Candidates must ideally live in or near the Electronic City area to ensure a smooth shuttle.
How to Apply
- Click “Apply Now” at the venture listing.
- Redirect to our profession portal or companion internet page.
- Complete and put up the application form.
- Check your e-mail for affirmation and further commands.
- Infosys searching a experienced E-commerce Developers
- Marriott International is Hiring Guest Service Expert
- Join the Hilton Team as a Food and Beverage Associate
- Larsen & Toubro is hiring Project Management in Gujarat
