The UK CHAT Process at Tech Mahindra is a non-voice customer support function primarily based definitely in Malad, Mumbai. Candidates will manage consumer inquiries for UK-primarily based clients through stay chat, making sure efficient trouble decisions. Applicants with HSC/Graduation ought to have 6 months of international BPO experience, at the same time as SSC candidates require 1 year.
- Job Description: Tech Mahindra UK CHAT Process
- Role: UK CHAT Process
- Location: Malad, Mumbai
- Experience: 1 – 6 Years
- Salary: ₹ 2-3.75 L.P.A
- Employment Type: Full Time
Tech Mahindra UK CHAT Process
Tech Mahindra, located in Malad, Mumbai, is hiring for the UK CHAT Process. This system includes providing seamless customer service and resolving queries for UK-based clients via live chat. It’s a non-voice role high-quality for candidates with exquisite written communication capabilities and a consumer-targeted technique.
The feature is open to candidates who’ve preceding international BPO revel in. HSC/Graduate applicants require a minimum of 6 months of enjoy, even as SSC candidates need a minimum of 12 months of relevant enjoy. Ex-personnel of Tech Mahindra also are advocated to use, furnished they meet the requirements.
Tech Mahindra in Malad, Mumbai, is actively hiring for a UK CHAT Process. This function gives an outstanding opportunity to artwork in dynamic and professional surroundings, supporting UK-based total clients.
Eligibility Criteria:
Educational Qualifications:
- Higher Secondary Certificate (HSC) or graduate with a minimum of 6 months of revel in a worldwide BPO (Voice).
- Secondary School Certificate (SSC) with at least 1 12 months of experience in a global BPO.
Other Criteria:
- Ex-personnel of Tech Mahindra are welcome to apply, provided they meet the eligibility requirements.
- Candidates should be snug operating from their place of work.
- Transportation is provided for the ones inside the particular boundary (Churchgate to Virar, CST to Thane, and CST to Vashi).
Working Hours & Transportation:
Transportation centers are provided in the set limitations. For shifts from 8 PM to 7 AM, candidates are entitled to a home pickup or drop-off provider.
This is an office-based absolute feature with transportation provided within defined regions. Employees operating shifts between eight PM and seven AM gain from domestic pickup or drop services. The function ensures supportive artwork surroundings and the opportunity to develop in a global customer service area.
Tech Mahindra overview
Tech Mahindra, a leading worldwide IT and BPO corporation, is an idea for handing over modern answers in era and industrial agency approach offerings. With a presence in over ninety international locations, the enterprise caters to industries along with telecommunications, healthcare, retail, and banking.
At its Malad, Mumbai area, Tech Mahindra offers incredible professional opportunities in customer service and technical guidance. Known for its employee-pleasant tips, expert artwork subculture, and emphasis on reading, Tech Mahindra provides a platform for boom and development. Employees benefit from publicity to worldwide projects, making it a favored desire for aspiring experts.
Job Description: Tech Mahindra UK CHAT Process
Roles and Responsibilities in Tech Mahindra’s UK CHAT Process
Customer Interaction:
- Handle customer queries and concerns through live chat in a professional and timely manner.
- Provide accurate information and solutions to customer inquiries.
Issue Resolution:
- Resolve technical or service-related issues for UK-based clients efficiently.
- Escalate complex queries to the appropriate departments when necessary.
Documentation:
- Maintain detailed and accurate records of customer interactions and resolutions in the system.
- Update customer profiles with relevant information after each interaction.
Adherence to Guidelines:
- Follow company policies and standard operating procedures during customer interactions.
- Ensure compliance with data protection and confidentiality standards.
Quality Assurance:
- Meet key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
- Continuously improve performance based on feedback and training.
Team Collaboration:
- Work collaboratively with team members to achieve process targets.
- Share knowledge and best practices to enhance team performance.
Key Motives of Tech Mahindra’s UK CHAT Process Role
- Customer Satisfaction: Delivering great carrier to UK-based total customers by using manner of addressing their queries efficaciously through live chat.
- Efficient Communication: Providing well-timed and smooth responses to ensure easy resolution of consumer worries.
- Professional Growth: Offering possibilities for skill improvement and professional advancement in an international work environment.
- Adherence to Quality Standards: Maintaining immoderate carrier standards and accuracy in customer interactions.
- Team Collaboration: Promoting teamwork to reap device dreams and decorate common overall performance.
- Cultural Adaptability: Catering to UK clients with a culturally aware and professional method.
Benefits of Working at Tech Mahindra
- Competitive Salary Packages: Employees are offered industry-preferred pay with usual overall performance-primarily based incentives.
- Career Growth Opportunities: Regular education and upskilling programs help employees progress in their careers.
- Transportation Facility: Convenient domestic pickup or drop-off for shifts between eight PM and seven AM inner specific regions.
- Global Exposure: Work with clients from different components of the sector, gaining worldwide knowledge.
- Employee-Friendly Policies: Flexiblego-away regulations and fitness benefits sell the work-existence balance.
- Professional Work Environment: Collaborative lifestyle with an emphasis on teamwork and innovation.
- Recognition Programs: Regular rewards for pinnacle-appearing employees.
- Learning and Development: Access to e-analyzing systems and on-the-activity education.
- Healthcare Benefits: Comprehensive health insurance for employees and their families.
- Diversity and Inclusion: A welcoming place of business for people from numerous backgrounds.
If you’d like me to extend or personalize in addition, permit me to understand
Why Join Tech Mahindra’s UK CHAT Process?
- Global Exposure: Work with UK-based clients, gaining international experience in customer service.
- Career Growth Opportunities: Tech Mahindra offers structured training programs, certifications, and clear career progression pathways.
- Supportive Work Environment: A professional yet friendly atmosphere that encourages learning and innovation.
- Competitive Compensation: Attractive salary packages along with performance-based incentives.
- Convenient Transportation: Home pickup and drop services for employees working night shifts, ensuring safety and comfort.
Joining Tech Mahindra ensures professional growth and an enriching work experience.
Conclusion
This position is completely office-based definitely, and the employer gives a transportation facility inside particular barriers. Shifts from eight PM to 7 AM include domestic pickup or drop offerings. Joining Tech Mahindra ensures an expert painting environment, growth possibilities, and the hazard to construct a worthwhile profession in customer service.
Click Here – Apply Now
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