- Job Title: Process Trainer
- Company: Teleperformance India
- Degree: Graduate in any discipline
- Location: Mansarovar, Jaipur, Rajasthan, India
- Experience: Minimum 1 year of experience as a trainer
- Employment Type: Permanent
- Salary: ₹30,153.08 – ₹41,999.08 per month
About Teleperformance
Teleperformance is an international leader in imparting purchaser revel in management services and enterprise method outsourcing (BPO) answers. With a sturdy presence across the globe, Teleperformance has a record of delivering excellence in consumer care, technical support, and digital answers. Our group of passionate experts is dedicated to making sure customer pride and driving business achievement for our customers.
In India, Teleperformance has rapidly expanded its operations, organizing itself as one of the leading service carriers inside the BPO enterprise. Our latest facilities in Mansarovar, Jaipur, offer collaborative, revolutionary, and fast-paced surroundings where skills are nurtured, and careers are built. We are devoted to empowering our personnel using offering them the gear, schooling, and opportunities to grow and excel in their roles.
Job Overview: Process Trainer
Teleperformance India is looking for a dynamic and skilled Process Trainer to sign up for our crew in Mansarovar, Jaipur. The Process Trainer will play a vital function in shaping the abilities, information, and overall performance of personnel, making sure they are well-equipped to deal with their roles successfully. As a Process Trainer, you may be liable for delivering complete training applications that concentrate on the agency’s methods, patron necessities, customer support standards, and different crucial skills necessary for fulfillment.
This function is ideal for individuals who’ve a ardour for coaching, growing skills, and riding overall performance excellence. You will work intently with crew members, group leaders, and control to discover education wishes, design applicable training content material, and ensure employees are properly-prepared to satisfy their goals.
Key Responsibilities
- Conducting Training Sessions:
- Develop and deliver system education packages for brand new hires as well as ongoing training for existing personnel.
- Conduct school room and one-on-one training sessions, making sure employees are up-to-date with the today’s procedures, gear, and requirements required for his or her roles.
- Facilitate practical, interactive education sessions that engage personnel, enhance retention, and improve their understanding of the subject rely.
- Creating Training Materials and Content:
- Design training modules, presentations, and substances that efficaciously communicate technique workflows, customer service requirements, and technical competencies.
- Customize education content material based totally at the precise needs of different departments and purchaser necessities.
- Continuously update education materials to mirror modifications in procedures, corporation regulations, and customer expectations.
- Monitoring and Assessing Trainees’ Performance:
- Evaluate the development of trainees by means of administering assessments, quizzes, and realistic exams.
- Provide constructive feedback to personnel, assisting them become aware of regions of development and giving steering on the way to beautify their overall performance.
- Track employee development at some stage in the education cycle and make sure trainees meet the required standards before transitioning to stay operations.
- Collaborating with Other Teams:
- Work closely with crew leaders, managers, and purchaser representatives to make certain the training aligns with the business enterprise’s goals and customer necessities.
- Communicate regularly with operations and first-rate warranty teams to ensure training programs cope with real-international demanding situations and overall performance gaps.
- Participate in go-useful conferences to apprehend commercial enterprise adjustments, operational updates, and consumer needs.
- Identifying Training Needs:
- Analyze operational information, performance metrics, and worker feedback to discover capabilities gaps and education necessities.
- Proactively propose new education applications, tasks, and technique enhancements that can beautify worker productiveness and patron pride.
- Stay updated with enterprise trends and quality practices in schooling and development to ensure that Teleperformance’s schooling approach stays modern-day.
- Motivating and Inspiring Employees:
- Foster a high-quality studying surroundings that encourages open verbal exchange, collaboration, and engagement.
- Use motivational techniques to inspire personnel to carry out at their first-rate and increase their complete ability.
- Create a supportive surroundings in which employees feel comfortable asking questions, sharing their thoughts, and actively participating of their studying adventure.
- Post-Training Support and Follow-Up:
- Provide ongoing help to employees put up-training, addressing any queries or demanding situations they’ll face as they practice their new talents in stay operations.
- Conduct comply with-up sessions and refresher schooling as important to reinforce mastering and make sure long-term retention of the material.
- Track the performance of skilled personnel to measure the effectiveness of the schooling application and make necessary changes.
Qualifications and Skills
To achieve success within the position of Process Trainer, applicants ought to possess the subsequent qualifications and talents:
- Education:
- A graduate degree in any field is required.
Additional certifications in education and development, business communique, or academic layout might be an advantage however aren’t obligatory.
- A graduate degree in any field is required.
- Experience:
- A minimal of 1 yr of enjoy as a instructor in the BPO enterprise or a similar customer service-targeted environment.
- Previous enjoy in designing and turning in technique education applications is crucial.
- Communication Skills:
- Excellent verbal and written verbal exchange capabilities, with the capacity to offer information genuinely and concisely.
- The potential to conform communique style to cater to one of a kind getting to know preferences and employee backgrounds.
- Presentation and Facilitation Skills:
- Strong presentation capabilities with the ability to supply attractive and interactive schooling periods.
- Confidence in addressing massive groups, in addition to facilitating smaller, extra centered education periods.
- Interpersonal Skills:
- Strong interpersonal talents to build rapport with trainees, peers, and management.
- An empathetic and affected person approach, recognizing that one-of-a-kind individuals may additionally learn at one-of-a-kind paces.
- Motivational and Leadership Skills:
- Ability to inspire and encourage employees to acquire their excellent overall performance.
- Natural leadership abilities, guiding personnel through demanding situations and supporting them develop professionally.
- Attention to Detail:
- Meticulous interest to detail in growing training materials, comparing trainee performance, and ensuring accuracy in system schooling.
- Flexibility and Adaptability:
- Ability to evolve to converting purchaser requirements, technique updates, and operational needs.
- Willingness to include new education techniques, technology, and practices as the commercial enterprise evolves.
Why Join Teleperformance?
At Teleperformance, we agree with that our people are our greatest asset. As a Process Trainer, you may be joining a supportive and dynamic work surroundings wherein your contributions will at once effect the achievement of the business and the overall performance of our employees.
Here’s why Teleperformance is the right location for you:
- Career Growth Opportunities: Teleperformance is devoted to nurturing expertise and presenting employees with continuous gaining knowledge of and improvement possibilities. As a Process Trainer, you may have the threat to advance your career inside the education branch, transition into leadership roles, or explore different possibilities within the corporation.
- Work-Life Balance:
We recognize the significance of preserving a healthy paintings-existence stability, and we provide bendy working hours and a supportive environment to help employees control their professional and private lives correctly. - Collaborative and Innovative Environment:
Teleperformance fosters a collaborative tradition where personnel work collectively to clear up demanding situations and power business fulfillment. You can have the opportunity to deliver new thoughts to the desk and put into effect innovative schooling techniques that may improve worker performance. - Diversity and Inclusion:
We are committed to growing an inclusive place of job in which all employees experience reputable, valued, and empowered to make a contribution their exceptional. Teleperformance values variety within the workforce and is devoted to supplying identical opportunities for all personnel, no matter history or revel in. - Competitive Compensation and Benefits:
Along with a aggressive revenue package deal of ₹30,153.08 – ₹41,999.08 per month, Teleperformance offers a complete advantages package that consists of medical insurance, retirement plans, and performance-based incentives. - Global Reach and Impact:
As part of a global employer, you’ll have the hazard to collaborate with teams throughout one-of-a-kind areas and paintings on projects with international customers. This worldwide exposure will enhance your experience and assist you develop as a expert.
How to Apply
- Click “Apply Now” at the venture listing.
- Redirect to our profession portal or companion internet page.
- Complete and put up the application form.
- Check your e-mail for affirmation and further commands.
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