- Job Title: Customer Care Executive (International Voice Process)
- Company: Teleperformance
- Degree: Minimum of 12th Grade (Higher Secondary); Bachelor’s degree preferred but not required
- Location: Jaipur, Rajasthan
- Experience: Fresher and Experienced candidates are welcome to apply
- Employment Type: Full-time, Permanent
- Salary: ₹25,000 – ₹38,000 per month (₹34,000 CTC) + Benefits (Relocation bonus, Health insurance, Performance bonuses, etc.)
Teleperformance is Hiring for International Voice Process in Jaipur, Rajasthan
Are you seeking out an interesting profession opportunity where you could work with a main global agency? Do you’ve got great communication capabilities and a ardour for customer support? If sure, then Teleperformance is the suitable region for you! The corporation is currently hiring for the International Voice Process of their Jaipur, Rajasthan workplace. Whether you are a brisker or an experienced professional, this will be your danger to be a part of an enterprise-leading patron care team. With aggressive salaries, appealing blessings, and plenty of possibilities for growth, Teleperformance gives a dynamic environment where you can develop your profession in customer service even as turning in incredible provider to international clients.
About Teleperformance
Teleperformance is a worldwide leader in supplying consumer enjoy management and commercial enterprise method outsourcing (BPO) offerings. With a presence in over eighty countries, Teleperformance companions with some of the sector’s main manufacturers to control their customer support, technical assist, and other critical commercial enterprise operations. The organization is known for its world-elegance consumer care solutions, leveraging technology and a deep knowledge of consumer desires to power pride and loyalty.
Teleperformance’s paintings subculture is centered around innovation, inclusivity, and crew collaboration. Employees are encouraged to develop their competencies and take on new demanding situations. The organisation’s recognition on worker improvement, training, and paintings-life balance has made it a top desire for specialists trying to advance their careers within the customer service and BPO enterprise.
Job Overview: International Voice Process
Teleperformance is hiring for an International Voice Process in Jaipur, in which you’ll have the possibility to have interaction with international clients and help them with diverse wishes, ensuring a unbroken client enjoy. Whether you are a more energizing simply starting your profession or an experienced professional seeking to take the following step, Teleperformance has a function for you.
The position is right for individuals who’ve amazing verbal communique abilties, a purchaser-first mindset, and the capacity to deal with patron inquiries efficaciously and effectively. The international voice method would require you to deal with inbound and outbound calls, resolve customer queries, and offer great provider across specific industries, together with e-commerce, telecommunications, era, healthcare, and greater.
Key Responsibilities
As an International Voice Process Executive at Teleperformance, you’ll be answerable for:
- Handling Customer Inquiries:
- Answer inbound calls from customers and clear up their queries related to products, offerings, or technical problems.
- Make outbound calls as had to follow up with clients or provide facts on new offerings.
- Provide correct and well timed facts to customers, making sure that each one problems are resolved in a professional and courteous way.
- Customer Problem Solving:
- Troubleshoot troubles and offer solutions or guide customers via troubleshooting processes.
- Understand customer issues and tailor responses to fulfill the customer’s desires, supplying the fine feasible decision.
- Maintaining High Service Standards:
- Meet or exceed performance metrics which includes name decision time, client satisfaction scores, and excellent standards.
- Maintain professionalism and a fine attitude at some point of all client interactions.
- Adhere to Teleperformance’s policies and processes while dealing with client calls and aid requests.
- Documentation and Reporting:
- Accurately log customer interactions, issues, and resolutions inside the device.
- Update consumer profiles and make certain that information are stored up to date.
- Provide special reports on client interactions as wanted with the aid of control.
- Cross-practical Collaboration:
- Collaborate with different departments (technical guide, operations, sales, and so forth.) to solve complicated purchaser problems.
- Work closely with group leads and executives to make sure the smooth coping with of purchaser concerns and boost problems when vital.
- Continuous Learning:
- Participate in training periods to stay updated on new merchandise, services, and customer support high-quality practices.
- Take part in regular performance feedback and coaching periods to enhance your competencies and customer service delivery.
Ideal Candidate
- The best candidate for this position should have the subsequent qualifications and attributes:
Excellent Communication Skills:
- Fluency in English, with the capability to talk honestly, correctly, and professionally on calls.
- Ability to articulate complex ideas in a simple and concise manner.
- Good listening capabilities to recognize patron issues and provide applicable answers.
- Customer-Centric Approach:
- A strong preference to assist customers and provide superb carrier, ensuring a high-quality consumer enjoy.
- Ability to control difficult situations and take care of customer complaints with empathy and staying power.
- Problem Solving Ability:
- Quick thinking and the ability to provide answers to purchaser problems instantaneous.
- Ability to troubleshoot and clear up technical or product-associated troubles.
- Adaptability:
- Ability to evolve to specific types of customers and varying conditions.
- Flexibility to paintings in rotating shifts and manage peak workloads at some point of busy times.
- Team Player:
- Willingness to collaborate with peers and supervisors to improve group performance and service excellent.
- A fine mind-set and a sturdy work ethic that contributes to a efficient group surroundings.
- Experience:
- Fresher candidates with notable communication capabilities are welcome to apply.
- Experienced applicants with previous enjoy in customer support, voice approaches, or BPO environments may be given preference.
- Education:
- A minimum qualification of twelfth grade (Higher Secondary) is required.
- A bachelor’s degree or equivalent qualification could be a plus.
Benefits and Compensation
Teleperformance offers a fairly competitive earnings and advantages package deal to its personnel, making sure which you are properly looked after at the same time as contributing to the employer’s success. Here’s what you could assume:
- Salary:
- ₹25,000 to ₹38,000 according to month (depending on revel in, ability set, and qualifications).
- Teleperformance gives a CTC (Cost to Company) package deal of up to ₹34,000 consistent with month, which includes diverse allowances and benefits.
- Relocation Benefits:
- For applicants who need to relocate to Jaipur, Teleperformance gives a relocation bonus, such as accommodation and journey price tag reimbursement, making it less complicated in order to be part of the organisation from any part of India.
- Health Insurance:
- Comprehensive medical health insurance coverage to make sure which you and your family are looked after in case of medical emergencies.
- Provident Fund (PF):
- A Provident Fund scheme that allows you save for your future, with contributions from each you and the organization.
- Paid Sick Time:
- Paid unwell leaves to ensure that you can take time without work for fitness motives with out stressful approximately misplaced wages.
- Bonuses:
- Performance-primarily based bonus pay, along with quarterly bonuses and every year bonuses.
- Commission pay based at the number of a success calls or offerings rendered, supplying an opportunity to earn more based totally for your performance.
- Joining bonus for brand new recruits to welcome you to the group.
- Shift allowance for personnel working in rotational shifts or for the duration of non-preferred hours.
Work Schedule:
- Rotational shifts to accommodate international business hours and purchaser needs.
- Weekend availability can be required based to your shift rotation.
Schedule & Work Location
- Work Type: Full-time and permanent roles are available for freshers and experienced applicants.
- Work Location: The function is in-man or woman at Teleperformance’s office in Jaipur, Rajasthan. This position does no longer provide far flung running alternatives.
Growth Opportunities at Teleperformance
- Teleperformance is dedicated to the expert increase of its personnel. As a part of a international agency, you will have the possibility to make bigger your capabilities, take on management roles, and discover numerous career paths inside the employer. The employer offers numerous schooling
- and development programs, mentorship, and opportunities for profession development.
How to Apply
- Click “Apply Now” at the venture listing.
- Redirect to our profession portal or companion internet page.
- Complete and put up the application form.
- Check your e-mail for affirmation and further commands
Conclusion
This is a splendid possibility to kick-begin your career within the customer service and BPO industry with one of the world’s leading agencies. Teleperformance offers a supportive, dynamic paintings environment where you can grow professionally, expand your competencies, and revel in a aggressive salary and blessings bundle. Whether you are a more energizing or an experienced candidate, if you have the right verbal exchange competencies and a ardour for customer support, practice now for the International Voice Process function in Jaipur.
Don’t pass over out in this possibility—practice quickly and be part of Teleperformance’s success!
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