Universal Banker Noida Exciting Career Opportunity in Banking

About 

Universal Banker Noida Exciting Career Opportunity. Whether you’re looking to grow within the company or explore new career paths, provides a supportive and rewarding environment to help you succeed.

About Wealth and Personal Banking (WPB)

Wealth and Personal Banking (WPB) is business division that integrates Retail Banking, Wealth Management, and Global Private Banking. WPB caters to a wide range of customers, from individual account holders to ultra-high-net-worth clients. provides an array of banking and financial services, including:

• Personal and business bank accounts
• Credit cards
• Personal loans and mortgages
• Asset and wealth management
• Insurance and investment solutions

Role Purpose

As a Universal Banker at Noida branch, you will be a vital part of daily banking operations. Your role focuses on enhancing customer experience, maintaining operational excellence, and ensuring compliance with regulatory standards. You will also contribute to need-based sales and uphold the bank’s service and hygiene standards.

Key Responsibilities

Impact on Business

• Improve overall branch productivity and service efficiency
• Maintain banking operational standards and hygiene protocols

Customer & Stakeholder Management

• Deliver exceptional customer service
• Address customer complaints promptly and ensure resolution
• Educate customers on alternative banking channels for better accessibility

Leadership & Teamwork

• Foster a collaborative and respectful work environment
• Support colleagues in enhancing service quality

Operational Effectiveness & Compliance

• Follow operational policies and regulatory guidelines
• Ensure adherence to Anti-Money Laundering (AML) and sanction policies
• Identify and report any suspicious banking activities
• Maintain proper records for customer transactions and new accounts
• Conduct due diligence on financial transactions, including wire transfers, cash deposits, and withdrawals
• Complete all required training related to AML and sanctions compliance on time

Major Challenges

• Ensuring a seamless and positive experience for walk-in customers
• Promoting digital and alternative banking solutions
• Managing and motivating a team of unionized employees

Role Context

In retail banking, customer service quality is a key differentiator. As a Universal Banker, you will oversee various service touchpoints to enhance customer satisfaction.

Risk Management

• Identify potential risks and implement effective control measures
• Report any operational or reputational risks to senior management

Internal Controls & Compliance

• Adhere to internal controls and industry standards
• Address audit findings and regulatory concerns efficiently

Role Requirements

Education & Experience

• Graduate degree from a recognized institution
• Minimum of 2 years of experience in banking operations

Skills & Knowledge

• Strong knowledge of banking processes and branch operations
• Excellent customer service and relationship management skills
• Ability to collaborate with different departments and teams
• Customer-centric mindset with a business-oriented approach

Why Join ?

Universal Banker Noida Exciting Career Opportunity., and professional workplace. Employees are provided with ample learning and growth opportunities to advance their careers.

Universal Banker Noida Exciting Career Opportunity.