As a Customer Service Executive, you may play a pivotal role in ensuring client delight by resolving customer queries through calls and chat. You may be part of a dynamic crew liable for addressing and resolving troubles at the same time as keeping the very best degree of professionalism. This is an excellent opportunity to work with Wipro, one of the main international groups in the BPO enterprise, and to grow your profession in a supportive, fast-paced environment.
- Job Description: Customer Service Executive (BPO)
- Position Title: Customer Service Executive (CSA)
- Location: Bengaluru, Kolkata, Indore, Gurugram
- Salary: ₹2.25 – ₹4 Lacs PA
- Vacancies: 270
- Industry: BPO/Call Centre
- Employment Type: Full-Time, Permanent
Wipro Customer Service Executive Job Description:
Wipro Infotech seeks a dynamic Customer Service Executive Job to manage patron interactions via calls and chat, ensuring extraordinary service transport. Responsibilities encompass resolving queries, troubleshooting troubles, and presenting accurate statistics even adhering to agency protocols. Candidates must possess sturdy communique abilities, simple pc skills ability, and a customer-focused technique. This function gives a 24×7 work environment with 5-day painting weeks and rotational shifts. Freshers and experienced applicants (0-5 years) are welcome, with flexible qualification necessities. Join Wipro Infotech for an aggressive income, ability enhancement opportunities, and a threat to develop within a worldwide, progressive employer committed to excellence in customer support.
About Company Wipro:
Wipro, a global chief in facts era, consulting, and business method services, is renowned for handing over progressive solutions and first-rate customer support. With a group of workers of over 250,000 specialists in more than 60 international locations, Wipro presents a platform for personnel to excel in a lifestyle of collaboration and innovation. By joining Wipro, you’ll gain entry to worldwide opportunities and present-day technology to improve your career.
Customer Service Executive Job Responsibilities
1. Customer Query Resolution: Respond to and remedy purchaser queries successfully and correctly through calls and chat. Ensure a high quality and nice client enjoys it.
2. Communication: Demonstrate extraordinary verbal and written conversation capabilities to handle diverse consumer worries. Provide correct data and answers tailored to patron wishes.
3. Process Adherence: Follow described protocols, methods, and workflows to fulfill exceptional requirements and attain overall performance metrics.
4. Problem-Solving: Identify patron concerns, diagnose problems, and implement appropriate resolutions in a well-time day.
5. Multi-Tasking: Handle multiple duties concurrently, inclusive of managing inbound and outbound conversation channels like chat and calls.
6. Shift Flexibility: Work in a 24×7 shift environment with rotational weekly offs. Be available for nighttime shifts, as wished.
7. Record Maintenance: Update and file client interactions within the system correctly. Ensure all call and chat logs are whole and blunders-free.
8. Team Collaboration: Coordinate with team participants and supervisors to resolve complicated problems or expand instances whilst vital.
Qualifications of Customer Service Executive Job
Educational Background: Open to graduates and undergraduates. Graduation isn’t obligatory. Freshers are welcome to use.
Communication Skills: Proficiency in English is obligatory. Excellent verbal and written communication skills are required for managing client interactions.
Technical Proficiency: Basic computer navigational abilities are required. Familiarity with MS Office equipment is an advantage.
Experience: Freshers and candidates with up to 5 years of work experience are encouraged to apply. Previous experience in a BPO or customer support position is a delivered advantage.
Skills required for Customer Service Executive Job
- Strong verbal and written communication talents.
- Problem-fixing abilities with a purchaser-firsmindsetet.
- Capability to paint under strain and meet deadlines.
- Multitasking and organizational skills.
- Knowledge of inbound and outbound tactics.
- Experience with combined techniques (chat and voice) is advantageous.
- Flexibility in adapting to 24×7 painting shifts.
Benefits of Joining Wipro Customer Service Executive Job
1. Competitive Salary: Attractive compensation applications ranging from ₹2.25 to ₹4 Lacs according to annum.
2. Work-Life Balance: A 9-9-hour everyday schedule, along with an 8-8-hour painting duration and 1-hour spoil. 5 operating days in keeping with rotational week-offs.
3. Growth Opportunities: Professional development and mastering opportunities. Exposure to worldwide satisfactory practices in customer support.
4. Employee Support: A supportive team surroundings with everyday remarks and overall performance critiques.Assistance in resolving activity-related demanding situations efficiently.
5. Work Environment: Dynamic, collaborative, and revolutionary work way of life.Opportunity to paint in modern-day, generation-enabled places of work in principal cities.
6. Job Security: Permanent employment with industry-main process stability.
7. Skill Enhancement: Opportunity to improve communique, interpersonal, and technical talents.
What is the salary of the Customer Service Executive Job at Wipro?
Wipro offers an appealing profits package deal for Customer Service Executive Job, ranging from ₹2.25 LPA to ₹4 LPA, based totally on enjoyment and abilities. This role provides an opportunity to work in dynamic surroundings with a 5-day painting week and rotational shifts, such as nighttime shifts. Additional benefits consist of talent improvement applications, professional decrease possibilities, and publicity to international fine practices. Freshers and skilled specialists (0-5 years) are welcome to use. Wipro’s supportive and collaborative tradition ensures personnel gain valuable enjoy even as enjoying a competitive repayment package deal inside the BPO/customer service area. Immediate joiners are preferred.
Why Choose this Customer Service Executive Job?
1. Diverse Work Experience: This position exposes you to quite a few consumer interactions, helping you expand interpersonal and hassle-fixing abilities.
2. Skill Development: Wipro provides on-the-activity education, improving your communique and technical competencies while making you ready for long-term professional increase.
3. Fresher-Friendly Environment: With no mandatory educational qualifications and schooling provided, this function is good for those beginning their careers.
4. Global Standard Processes: Be part of a business enterprise that clings to international exceptional practices, providing you with exposure to global requirements of service.
5. Workplace Diversity: Collaborate with crew members from numerous backgrounds, selling a rich cultural experience.
How to Apply for Customer Service Executive?
- Submit your up-to-date resume through the agency’s utility portal or recruitment platform. Early applicants will obtain priority consideration.
- Next Steps Shortlisted candidates will be contacted for additional exams, including interviews and skill evaluation tests.
- Joining: Immediate joiners are desired.
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