Tech Mahindra is hiring Customer Care Executive |Apply Now

• Job Title: Customer Care Executive (Voice)
• Company: Tech Mahindra
• Degree: Any Graduate/Undergraduate (Higher Secondary 12th pass preferred)
• Location: Sector 62, Noida, Uttar Pradesh, India
• Experience: Freshers can apply (1 year of experience preferred)
• Employment Type: Full-time, Permanent
• Salary: ₹13,500 – ₹17,500 per month

About Tech Mahindra

Tech Mahindra is a global chief in supplying digital transformation, consulting, and enterprise enterprise corporation re-engineering offerings. With a presence in over ninety countries and extra than 100 twenty five,000 specialists global, we are appeared for our deep employer facts and commitment to innovation. As part of the Mahindra Group, Tech Mahindra maintains to supply current-day solutions for the duration of industries, which include telecommunications, healthcare, finance, manufacturing, and lots of greater.

Tech Mahindra is devoted to imparting a dynamic art work surroundings that nurtures skills and fosters boom. With an emphasis on non-stop studying and improvement, we make sure that our personnel are properly-prepared to fulfill the evolving dreams of our customers and the ever-changing commercial enterprise panorama.

Our Noida facility, positioned in Sector 62, is one in all our key places in India, imparting present day infrastructure and a collaborative workspace. We are excited to welcome talented humans to join our crew as Customer Care Executives to supply superior customer service to our clients.

Job Overview: Customer Care Executive (Voice Process)

Tech Mahindra is actively hiring for the vicinity of Customer Care Executive (Voice Process) for our Noida administrative center. We are looking for recommended, enthusiastic folks that personal notable communication abilities and a ardour for customer support. The function consists of handling inbound and outbound customer calls, resolving queries, addressing problems, and making sure a nice enjoy for each purchaser interplay.

This is a complete-time, everlasting function primarily based really in Sector sixty two, Noida, with a competitive earnings beginning from ₹13,500 to ₹17,500 constant with month, depending to your abilties and experience. As a Customer Care Executive, you may be the primary issue of touch for our clients, representing the enterprise organisation and making sure that client issues are resolved efficiently.

If you thrive in a short-paced environment, revel in interacting with people, and are dedicated to handing over top-notch customer support, this feature is for you!

Key Responsibilities

1. Handling Customer Queries and Complaints:
   • Respond to incoming calls from customers to deal with queries, clear up court docket instances, and provide records on products and services.
   • Assist customers with technical troubles, billing inquiries, and large account manage.
2. Ensure consumer pride by means of the usage of supplying well timed and correct answers.
3. Maintaining a Professional and Courteous Attitude:
   • Maintain a pleasant, immoderate satisfactory, and professional demeanor in the course of patron interactions.
   • Handle tough customers with patience and empathy, making sure that their issues are heard and resolved effectively.
4. Meeting Performance Targets:
   • Achieve each day and monthly ordinary basic overall performance dreams associated to name dealing with, response time, and patron pleasure.
   • Ensure adherence to key common performance signs (KPIs), which encompass not unusual name managing time, first-name choice, and purchaser comments scores.
5. Documenting Customer Interactions:
   • Accurately document and replace customer statistics in the device after every interaction.
   • Ensure all data related to consumer queries, court docket docket instances, and resolutions are documented for destiny reference.
6. Providing Feedback to Improve Service Quality:
   • Share insights and feedback with team leaders and executives concerning recurring problems, capability method improvements, and client goals.
   • Suggest new ideas to beautify the consumer experience and enhance the overall performance of the assist way.
7. Adhering to Company Policies and Procedures:
   • Follow employer hints concerning client statistics protection, privateness recommendations, and service necessities.
   • Stay up to date with product understanding, business business enterprise offerings, and device updates to supply accurate statistics to clients.

Qualifications and Skills

Education:

• Candidates need to have completed Higher Secondary (twelfth Pass) or keep a graduate degree in any undertaking.
• Freshers are welcome to apply, even though preceding experience in a customer service or BPO surroundings might be a bonus.

Experience:

• A minimum of 6 months to at the least one 12 months of enjoy in customer support, call middle, or a similar function is favored however no longer obligatory.
• Prior enjoy in coping with voice-based totally totally client interactions is beneficial.

Language Skills:

• Proficiency in English is wanted.
• Knowledge of Hindi and further neighborhood languages might be considered a plus, despite the fact that now not mandatory.

Communication Skills:

• Excellent verbal communique capabilities are a need to, with the ability to genuinely articulate information and respond to customers in a concise and excellent manner.
• Strong listening capabilities to completely understand the client’s query earlier than presenting answers.

Problem-Solving Ability:

• Ability to anticipate in your toes, provide sensible solutions, and solve purchaser problems in a nicely timed manner.
• Strong interest to detail and the functionality to conform with thru on client issues to make certain they’ll be certainly glad.

Computer Skills:

• Basic competencies inside the use of computer systems, CRM structures, and Microsoft Office equipment is needed.
• Ability to short look at and navigate through customer support software program application systems.

Teamwork:

• Ability to paintings collaboratively in a team-orientated surroundings, assisting group participants and sharing recognise-the way to reap collective dreams.

Work Schedule and Environment

Working Hours:

• The function calls for 6 days of hard work in line with week, with one day without work (rotational).
• Day shifts may be available for girl personnel, making sure a piece-lifestyles stability.
• Male personnel can be required to art work in rotational shifts based totally mostly on enterprise corporation necessities.

Work Location:

• This is an in-character function at Tech Mahindra’s administrative center in Sector 62, Noida.
• The nearest metro station is Noida Sector sixty , supplying easy get admission to to the place of job for commuting employees.

Immediate Joiners Preferred:

• We are looking for candidates who can be part of us proper away or internal a brief be aware period.

Salary and Benefits

Pay:

• The profits for the Customer Care Executive characteristic tiers from ₹13,500 to ₹17,500 in line with month, based for your talents, enjoy, and qualifications.

Benefits Include:

1. Health Insurance:
   • Comprehensive medical health insurance insurance for employees, making sure their well-being.
2. Provident Fund:
   • Contribution to the Provident Fund for long-time period economic protection.
3. Shift Allowances:
   • Additional reimbursement for operating in rotational shifts, ensuring honest pay for art work in the course of non-famous hours.
4. Supplemental Pay:
   • Shift allowance and unique styles of overall performance-based totally definitely supplemental pay can be available, based on specific mission duties and shifts.

Why Join Tech Mahindra?

Tech Mahindra is extra than simplest a company—it’s a platform in which you may build your profession and make a real impact. Here are some motives to do not forget becoming a member of our group:

1. Career Growth and Learning Opportunities:
   At Tech Mahindra, we undergo in thoughts in nurturing competencies and providing ok possibilities for professional development. You must have get proper of access to to training packages that equip you with the abilties needed to excel to your role and circulate forward to your profession.
2. Supportive Work Environment:
   Tech Mahindra fosters a collaborative and inclusive art work life-style. We encourage open communique, teamwork, and the sharing of facts to assist our employees grow and attain success. You is probably walking in a supportive environment that values innovation and creativity.
3. Competitive Salary and Benefits:
   Along with a aggressive profits, you’ll revel in blessings such as scientific health insurance, Provident Fund, and shift allowances. We receive as genuine with in recognizing and rewarding difficult work.
4. Work-Life Balance:
   With day shifts for woman employees and rotational shifts for male personnel, we ensure that every one personnel can keep a wholesome paintings-life stability while assembly commercial enterprise business enterprise goals.
5. Global Brand, Local Impact:
   As a part of a international organisation, you’ll have the threat to paintings with organizations in the course of diverse geographies even as growing a huge impact locally. This publicity facilitates increase your mind-set and enhances your expert enjoy.

Application Process

Are you ready to be a part of a dynamic group that drives splendid consumer reviews? If you’ve got were given the desired skills and qualifications, we’d want to pay attention from you!

How to Apply

1. Click “Apply Now” at the venture listing.
2. Redirect to our profession portal or companion internet page.
3. Complete and put up the application form.
4. Check your e mail for affirmation and further commands.

Apply Now!!

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