Overview of the Role:
Process Advisor Collections at Barclays, where you will have a significant impact on safeguarding our business and customers from financial crime risks. This position plays a critical role in ensuring smooth collection processes, effectively managing customer accounts, and ensuring compliance with all internal policies and regulations. By delivering outstanding customer service and negotiating repayment arrangements, you will contribute to the organization’s commitment to both operational excellence and customer satisfaction.Process Advisor
- Company: Barclays
- Location: Noida, Uttar Pradesh
- Role: Process Advisor – Collections
- Job Type: Full-time
Key Responsibilities:
Process Advisor Collections at Barclays, your core duties will involve collaborating with customers to negotiate repayment arrangements on outstanding loans and credit card repayments. You will ensure the delivery of exceptional customer service by adhering to Barclays’ policies and procedures. Your responsibilities will include:Process Advisor
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Customer Service Excellence:
Provide top-notch customer service by handling inbound and outbound calls. You will address customer queries, manage concerns, and offer suitable solutions in a timely and efficient manner.Process Advisor -
Negotiate Repayment Plans:
Work with customers to determine affordable repayment options. You will negotiate repayment arrangements based on the customer’s financial situation, ensuring that solutions are both practical and aligned with Barclays’ policies. -
Internal Collaboration:
Collaborate with internal stakeholders, such as the risk management teams, to ensure that collection activities comply with both regulatory requirements and internal standards. You will be expected to contribute to various business operations and projects that support the overall team and business objectives. -
Compliance and Risk Management:
Ensure all collection activities adhere to relevant rules, regulations, and internal policies. You will take responsibility for managing risk and enhancing controls related to your role, ensuring compliance and minimizing financial crime risks. -
Customer Records and Updates:
Maintain accurate records of all interactions with customers, including the status of payment plans, account updates, and resolutions of delinquencies. Your attention to detail will be crucial in keeping track of every collection process. -
Team Collaboration:
Work closely with your team members to contribute to daily operational tasks and initiatives. By collaborating across functions, you will help drive the success of broader business operations and ensure smooth processes for the collections team.
Skills and Experience:
To thrive in this role, you will need prior experience in a customer-facing service environment. The role demands excellent communication skills and the ability to handle sensitive customer issues effectively. Other key skills and qualifications include:
- Experience: Prior experience in a customer service or collections environment is preferred. You should be comfortable working with customers over the phone and managing financial discussions regarding overdue payments.
- Communication Skills: You must have strong verbal and written communication skills to interact effectively with customers, internal teams, and stakeholders.
- Problem-Solving Skills: Ability to assess and find the best solutions for customers in financial difficulty, offering practical and affordable payment options.
- Customer-Focused: A strong commitment to providing excellent service and resolving customer inquiries efficiently.
- Risk and Compliance Awareness: You will be expected to understand and apply internal policies, procedures, and regulatory requirements in your day-to-day activities.
Key Expectations:
As a Process Advisor, you will be expected to meet stakeholder and customer needs through operational excellence, with a strong focus on customer service. You will perform tasks in accordance with Barclays’ high standards and internal procedures, contributing to the achievement of the team’s objectives.
- Operational Excellence: Ensure tasks are completed in a timely and accurate manner, contributing to the overall efficiency of the team.
- Customer Service: Maintain high standards of customer service by addressing issues promptly and professionally.
- Risk and Control Management: Take responsibility for managing risks and reinforcing controls in your area of responsibility.
- Relationship Building: Build strong relationships with customers and internal stakeholders to facilitate smooth operational processes.
Working Environment and Culture:
At Barclays, all employees are expected to embrace the company’s core values: Respect, Integrity, Service, Excellence, and Stewardship. These values guide us in doing what is right for our customers and business. Additionally, we are guided by the Barclays Mindset – to Empower, Challenge, and Drive – which shapes how we work and how we interact with our colleagues and customers. By fostering a collaborative and supportive environment, we encourage the growth and development of our employees while ensuring the success of the business.
Conclusion:
The role of Process Advisor – Collections at Barclays offers a unique opportunity to be a part of a global leader in the financial services industry. You will have the chance to impact customers’ financial well-being while ensuring compliance and operational efficiency. If you have a passion for customer service, problem-solving, and working in a fast-paced environment, this could be the perfect role for you.Process Advisor
Apply now and embark on an exciting career journey with Barclays, where your contribution will help shape the future of the business while making a real difference for customers.
Click Here To Apply Now
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