As a Customer Support Executive, you’ll gain valuable revel in in consumer interaction, trouble-solving, and crew collaboration. The position is proper for human beings enthusiastic about customer service and eager to construct a satisfying career. Immediate joiners are endorsed to apply, with interviews achieved face-to-face.
- Job Description: Teleperformance Customer Support Executive
- Role: Customer Support Executive
- Company: Teleperformance
- Experience: Freshers
- Salary: ₹ 50,000-2.25 Lacs P.A
- Location: Bengaluru
Teleperformance Hiring Customer Support Executive
As a Customer Support Executive at Teleperformance, you may play a key characteristic in addressing purchaser inquiries, resolving issues, and making sure customer satisfaction. This characteristic requires coping with each considerable and escalated queries professionally. You will speak fluently in English and Malayalam, supplying smooth and empathetic answers. Working from the Hebbal administrative center in Bangalore, you’ll collaborate with a dynamic crew, gaining fingers-on experience and growing interpersonal capabilities.
Requirements:
- Education: Open to graduates and undergraduates.
- Experience: Freshers are welcome to use.
- Skills: Strong communicate abilities and fluency in English and Malayalam are critical.
Job Description
A Customer Support Executive at Teleperformance ensures extremely good provider with the useful aid of addressing client queries and resolving problems efficaciously. This function calls for effective communication in English and Malayalam, along side the functionality to empathize and offer clean solutions. Freshers with sturdy interpersonal skills are welcome to use.
The characteristic is office-based totally completely sincerely in Hebbal, Bangalore, and operates on a day shift time table with one rotational weekly off. You’ll paintings six days per week, earning a competitive income bundle deal of ₹19,000 CTC with ₹15,000 take-domestic pay. Teleperformance gives a collaborative surroundings, emphasizing worker improvement and consumer pride.
Skills Required for a Customer Support Executive at Teleperformance
Communication Skills:
- Exceptional verbal and written communique abilities in English and Malayalam.
- Active listening talents to understand and remedy purchaser queries correctly.
Problem-Solving Skills:
- Ability to understand troubles fast and offer suitable solutions.
- Analytical questioning to deal with complex patron problems.
Interpersonal Skills:
- Empathy and staying electricity in coping with patron interactions.
- Positive thoughts-set and a consumer-first technique.
Time Management:
- Capability to manipulate more than one duties correctly.
- Punctuality and adherence to schedules.
Technical Proficiency:
- Basic laptop skills and familiarity with CRM tools.
- Ability to adapt to new generation and software program application.
Roles and Responsibilities of a Customer Support Executive at Teleperformance
Customer Interaction:
- Respond to patron inquiries through calls, emails, or chat in a professional and well timed way.
- Provide accurate records approximately services and products.
Issue Resolution:
- Identify customer troubles and remedy them effectively.
- Escalate complex instances to the proper department whilst essential.
Customer Satisfaction:
- Ensure a excessive degree of client pleasure with the aid of manner of manner of delivering outstanding service.
- Follow up with customers to ensure their problems are resolved.
Key Motives for a Customer Support Executive Role at Teleperformance
Customer Satisfaction:
- Ensuring a incredible enjoy for every customer interaction.
- Building consider and loyalty via resolving issues efficiently.
Problem-Solving:
- Addressing and resolving consumer issues proper away and as it should be.
- Acting as a dependable thing of contact for customers searching out help.
Effective Communication:
- Delivering clean and empathetic verbal exchange in English and Malayalam.
- Conveying solutions and facts in a way clients apprehend effects.
Conclusion
Teleperformance is devoted to fostering a supportive surroundings wherein personnel can thrive professionally and for my part. These blessings mirror the business enterprise’s willpower to its staff, making sure a worthwhile profession direction and a satisfying paintings revel in.
Other Jobs
Tesco is hiring for Lead FP and A Core in Karnataka
Deloitte is hiring a Compliance Review Analyst
ASSPL is hiring a Team Lead in Haryana
Amazon is hiring LOA Case Mgr in Delhi
Note: We are also on WhatsApp, LinkedIn, Instagram, YouTube, Twitter, Facebook, and Pinterest to get the latest news updates, Subscribe to our Channels. WhatsApp – Click Here, LinkedIn– Click Here, YouTube – Click Here, Facebook – Click Here, Instagram – Click Here, Twitter – Click here, and Pinterest – Click here.
